JOEL DEMIANEW

• Collaborated with leadership on quality and customer experience metrics and addressed root causes of problem areas.
• Improved key site metrics, for example reducing Hostler Create to start time by approx 115% after site take over reducing it from 23.45 mins down to average 13.02
• Supervised assigned drivers and administered counseling, reviews and disciplinary action in adherence with company policy.
• Interacted with customers to meet service and cost expectations.
• Implemented standard work policies and instituted team leadership processes to streamline operational logistics.
• Supported and committed to safety programs and OSHA compliance to support safe work environment.
• Matched equipment, drivers and loads to pick up and deliver freight safely and on time.
• Drove process improvement efforts and implementation of business processes and technical solutions.
• Liaised with management staff to streamline product flow.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Organized records of vehicles, schedules and completed orders.

• Coordinated schedules and communicated changes to customers.
• Worked with service providers to resolve issues and correct delays.
• Planned and oversaw all LTL and full trailer transportation activities.
• Responded to transportation questions and requests for information from children and parents.
• Reduced safety issues, thoroughly cleaning construction areas to maintain regulatory compliance.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Managed a team of transportation associates

GuardShack : Responsibilities included checking in and checking out loads to fulfill network needs. Dealt with all aspects of case management. Requesting trailer drops and pickups, driver coaching's/ban, yard incidents, updating and maintaining YMS to reflect current yard conditions. Responsible for informing inbound/outbound/senior leadership on yard conditions in events like severe weather incidents (High fog/wind events typically). Having a High level of communication with TOM staff and FC staff to insure efficient work flow and chasing outbound drivers out of the yard to ensure proper load departure times.

Hostler: Responsible for inspecting, securing, and moving trailers in FC yard. Also responsible for managing 3rd party drivers. Making sure all Amazon rules are being followed (tractors parking in designated parking areas, drivings having high visibility vests, making sure they are obeying yard speed limits.) Also assisted in light preventive maintenance such as checking hostlers for defects, filling fluids when needed and fueling when appropriate. Responsible for keeping the yard clean, this includes cleaning up trash, utilizing spill kits on spills and removing debris safely and up to standard.

Worked in warehouse environment.
Making sure customer orders are fulfilled correctly and on time; paying special attention to proper technique and safe working practices.

• Responsible for attending math classes and establishing a presence as a tutor for students to utilize.
• Responsiblefor holding bi-weekly tutoring sessions for multiple subjects (Arithmetic, Geometry, and Calculus 2).

• Responsible for opening and closing the building.
• Making sure the facility is cleaned and ready for the next day.
• Responsible for keeping logs of sales and accounting of merchant invoices.
• Maintained transaction security by verifying payment cards against identification.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered phone questions, set up appointments, set up new client accounts.
• Responsible for giving tours of the facility and updating product menus.

• Obtained guard card to help run security for the facility, making sure only authorized personal were on the premises.
• Cashier- Knowledgeable with multiple Point of Sale (POS) systems, responsible for bi-weekly education on products to be able to give the best customer service.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Helped run a small family owned business with everything that it entailed.
• Logistics- Helped make sure facility always had all instruments needed to run the business successfully.

Worked as a fundraiser for Environment America and U.S PIRG (Public Interest Research Group). Assisted in
educating members about programs, attending public speaking events and creating public pressure on local
government officials.

• Assisted in preparation of food, serving, post service cleanup, providing exceptional customer service for clientretention and return.

• Worked in warehouse environment, gathering and palatalizing orders.
• Organizing products into trailers tomaximize potential loading capacity and unloading trailers at drop off points.
• Responsible for weekly inventory and logging of shipments.

• Assisted in creating adult and youth sport leagues, advertising, and assisted in administrating them.
• Responsible for setting up sports fields for soccer, football, baseball, and basketball.
• Helped with general park maintenance, cleaning facilities or planting new trees.
• Also umpired for adult softball leagues, refereed for basketball and flag football and coached youth basketball., Worked as a fundraiser for Environment America and U.S PIRG (Public Interest Research Group).
• Assisted in educating members about programs, attending public speaking events and creating public pressure on local government officials.