Ellishea San
Auburn
Summary
To obtain a position with your company that will allow me to use my knowledge in logistics and supply to provide high quality customer service. To be part of a growing and motivated team. To learn, be challenged, and broaden my job skills. A dedicated hard worker with a reliable and consistent strong work ethics. Able to work well with a diverse group of people, to lead, and coach other, express ideas in an effective and creative manner. Able to analyze and input data. Able to multitask effectively and prioritize at short notice. Proficiently use of Microsoft Outlook, Word, and Excel software.
Overview
9
9
years of professional experience
Work History
Freight Forwarding/Operation Coordinator
Scan Global Logistics
08.2022 - Current
- Control Tower Team specializes in coordinating movements of high-volume accounts
- Track and Trace Air/Ocean imports from origin to destination ensuring timely and efficient cargo movement
- Provide excellent customer service by addressing inquiries and concerns from clients and internal stakeholders
- Support Internal/External reporting by preparing, and presenting reports on import activities, including shipment status, delays, and cost analysis
- Calculate rates and convert pricing for LTL/FTL bookings
- Prepare, verify and review all necessary documentations including, master bill of ladings, commercial invoices, packing lists to ensure accuracy with customs compliance
- Process vendor invoices and client billing
- Coordinate carrier bookings and negotiate competitive rates with ocean carriers, truckers and vendors to optimize cost and service
- Collaborate with clients on recommendations for transportation modes according to deadlines
- Monitor and update U.S Import Filings, FMC
- Ensure shipments comply with Customs regulations, tariff classifications, and applicable trade laws
- Manage customs clearance including, duty, tax payments, and inspections.
- Daily Data quality check for KPI
- Follow SOPs and ensures compliance with tariffs, regulatory requirements, and company's best practice
- Support problem solving, improvement process follow and development activities within the import department
Import/Export Specialist
Kuehne and Nagel
03.2022 - 06.2022
- Track freight and provide customers with updates from origin to destination
- Retrieve W-9 form from new clients and set up accounts accordingly in the Salog system
- Create invoices and provide to clients and also make sure proof of payment is received
- Working directly with Sale agents and Origin to update quotes in Salog
- Clearing demurrage daily to ensure no delays for our truckers when picking up freight
- Credit check runs on account ensuring clients have credit before releasing freight
- Keeping track of workload report / BAM to determine tasks are completed by the due date
- Submitting PTT (Permit to Transfer) entries
- Reviewing export bookings requests from origin and final destination for FCL and LCL
- Requesting booking with the ocean carrier to accommodate with customers production time
- Determining Incoterms for business-to-business practice in contracts for the sale and purchase of goods
- Arranging export pick up from the U.S to Asia, Europe. Verifying, regulate and collect statistical data of outgoing cargo for Export reference
- Validating authorization of POA (Power of Attorney) to process clearance on customers behalf if FPPI is required
- Ensuring customer submits AES filing
Customer Service Representative/Ocean Import Coordinator
Westwood Shipping Lines
01.2017 - 01.2022
- Managing and tracing multiple accounts for ocean import
- Monitoring container movement
- Coordinating and communicating with outside vendors/freight forwarders
- Coordinate and release of import shipments with customers, carriers, brokers and US Customs
- Reconcile import files
- Track, trace and troubleshoot import/export shipments for customers arranging shipments with freight forwarders/brokers Communicate effectively with domestic and overseas agents for cargo status
- Evaluate and apply guidelines and procedures related to export/import while handling customers/clients
- Handle ingoing and outgoing calls/emails for customer service functions
- Maintain and manage positive relationship with accounts
- Dispatch cargo loading on railroad, Union Pacific and BNSF Rail
- Dispatch truck carriers to move cargo
- Managed Customs Release & Freight Release
- Manage 700 + emails
- Coordinate with FTN Boeing at Port of Everett for customs/freight release
- Barge Booking with Lynden Alaska Marine Lines
Education
Tacoma Community College
Tacoma, Washington01.2014
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Lincoln High School
Tacoma, Washington01.2013
Skills
- Motivated Team player
- Learns, adapts, and applies quickly
- Customer Service
- Well Organized
- Problem solving
- Effective time management and multitasking
- Microsoft Word and Excel
- Transportation Arrangements
- Air Import
- Ocean Import/Export
- Customer Experience
Timeline
Freight Forwarding/Operation Coordinator
Scan Global Logistics
08.2022 - Current
Import/Export Specialist
Kuehne and Nagel
03.2022 - 06.2022
Customer Service Representative/Ocean Import Coordinator
Westwood Shipping Lines
01.2017 - 01.2022
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Lincoln High School
Tacoma Community College
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