Ellison Malone
Imperial,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience. Including processing Amazon returns for customers.
Customer Care Representative
Walgreen's Drug Store
02.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Seckman Sr. High School
Imperial, MO05.2024
Skills
- Call Management
- Complaint Resolution
Accomplishments
I will be awarded the A+ scholarship program with the completion of my high school diploma . For the past four years, I carried the required grade point average need and will graduate with a 95% attendance average over a four-year period.
Affiliations
- Club Volleyball, 9 years; Developed great skills in: Teamwork, leadership, with ability to strategize during intense moments.
- Activities & Interests – Deer hunting, trap shooting, and Travel.
- Community Service - Assisted teachers within my school district at school functions that evolved the community and helped younger students with classroom work during summer school sessions
References
References available upon request.
Timeline
Customer Service Representative
Kohls Department Store
10.2022 - Current
Customer Care Representative
Walgreen's Drug Store
02.2022 - 10.2022
High School Diploma -
Seckman Sr. High School
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