Summary
Overview
Work History
Education
Skills
Timeline
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Ellissa Smith

Austin,TX

Summary

Detail-oriented, organized and meticulous employee. Used to working at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

IT Support Consultant

Safelite Solutions
01.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Quality Assurance Analyst

Texas Workforce Solutions
01.2021 - 11.2022
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.

Education

Associate In Information Technology - Information Technology

Full Sail University
Winter Park, FL
08.2026

Skills

  • Uptime Management
  • Network Diagnostics
  • Technical Support
  • User Support
  • Performance Testing
  • Videoconferencing
  • Software Diagnosis
  • Systems Analysis

Timeline

IT Support Consultant

Safelite Solutions
01.2023 - Current

Quality Assurance Analyst

Texas Workforce Solutions
01.2021 - 11.2022

Associate In Information Technology - Information Technology

Full Sail University

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Ellissa Smith