Walter Anderson
Colton,CA
Summary
Intelligent it manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
25
25
years of professional experience
Work History
IT Consultant
Self Employed Services
Colton
11.1999 - Current
- Provided technical support for hardware, software and network issues.
- Implemented changes based on feedback received from internal and external customers regarding service quality.
- Ensured compliance with security policies including firewalls, anti-virus programs.
- Reviewed and approved project plans prior to implementation.
- Controlled operational IT budget and expenditures within department parameters.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Conducted regular maintenance checks on servers, networks, storage devices.
- Coordinated system installations, testing, and code corrections.
- Monitored performance metrics of existing systems and developed solutions to optimize performance.
- Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
- Met with stakeholders to collaborate and resolve problems.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Conducted user training sessions to ensure that all users were able to use new technology efficiently.
- Created centralized management capability by integrating warehouse management software applications.
- Developed detailed reports on project status updates for management review.
- Developed project metrics to follow system build-out progress.
- Examined metrics and prepared IT project progress reports.
- Met with users, vendors and technicians to determine computing requirements.
- Provided company users with tech support for IT problems and account maintenance.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Maintained an up-to-date inventory of hardware and software assets owned by the company.
- Managed multiple ongoing projects simultaneously while meeting deadlines effectively.
- Developed data security and disaster recovery procedures.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Recruited, trained and supervised IT department staff.
- Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
- Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
- Created custom applications utilizing various programming languages such as Java, HTML, CSS, JavaScript.
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Modified existing software systems to enhance performance and add new features.
- Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
- Maintained knowledge of advances in information technology systems and applications.
- Analyzed client's current system infrastructure and identified opportunities for improvement.
- Documented processes related to IT services provided by the company.
- Managed backup, user account and helpdesk systems.
- Assessed data processing proposals and requirements to determine project feasibility.
- Evaluated organization's technology to recommend upgrades for hardware and software.
Education
Bachelor of Science - Information And Computer Systems
University of Massachusetts
MASkills
- IT risk management
- Wide area networking
- Uptime management
- Project management
- Bring your own device (BYOD) management
- Multi-site hardware deployment
- Equipment configuration
- IT change management
- Security policy implementation
- Web development
- Network administration
- Information technology infrastructure
- IT infrastructure
- Enterprise architecture
- IT service management
- Agile methodology
- IT compliance
- Information security
- IT system development
- Virtualization technologies
- IT resource use
- IT vendor management
- Systems architecture analysis
- Digital solutions
Timeline
IT Consultant
Self Employed Services
11.1999 - Current
Bachelor of Science - Information And Computer Systems
University of Massachusetts