ELLORIS FRANCIS
Bronx,USA
Summary
Accomplished healthcare technician with over 19 years of experience in emergency medical care and patient care support. Recognized for adaptability, effective communication, and teamwork in fast-paced environments. Proficient in patient assessment, vital sign monitoring, and emergency responses. Reliable, results-focused professional ready to enhance high-standard medical teams by leveraging expertise in comprehensive patient care and collaborative treatment of diverse medical conditions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Emergency Department Technician
Mount Sinai
04.2023 - Current
- Assist nurses with triaging patients when they arrive into the emergency department.
- Perform and complete vitals signs, and record them into the patient’s EMR.
- Perform baseline EKG upon arrivals depending on purpose for visit.
- Assist nurses with blood draws.
- Assist patients with ADL, if needed and getting them prep for any procedures.
Certified Clinical Medical Assistant
Go Health Urgent Care
03.2021 - 04.2023
- Company Overview: Tarrytown, NY
- Greet more than 35 patients daily, verify insurance, update patient information in the EMR and collect copays.
- Prep examination room for visit, including machinery and monitors- according to COVID 19 protocols.
- Prepare patient for examinations, assess reason for visit; record vital signs and hand-off to physicians.
- Assist clinical staff with testing, procedures, dressing and lab testing.
- Administer injections and medications as directed by physicians.
- Tarrytown, NY
Medical Receptionist/Medical Assistant
Total Urology Care of New York
01.2021 - 03.2021
- Company Overview: NY
- Checked in incoming patients; scheduled and emergent walk in’s.
- Verified patients insurance and collect co-pays, assisted with new patient forms.
- Performed and complete vital signs, process the patient to be seen by MD and clinical team member.
- Coordinated telehealth follow up appointment as requested.
- NY
Patient Care Associate, Adult Medicine
Lincoln Medical and Mental Health Center
02.2006 - 01.2021
- Company Overview: Bronx, NY
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Resolved issues presented with patient insurance and billing that could negatively impact services.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Developed rapport with patients to create a safe and trusting environment for care.
- Worked with patients and families to develop care plans post discharge including follow up appointment.
- Bronx, NY
Clerical Assistant, NICU and Pediatric Department
Lincoln Medical and Mental Health Center
06.2004 - 02.2006
- Company Overview: Bronx, NY
- Bronx, NY
Education
Associate In Applied Science - Certified Clinical Medical Assistant Management
College of Westchester
NY08.2020
Skills
- Vital signs monitoring
- Compassionate care
- Patient transport
- Cardiac monitoring
- Blood draw techniques
- Venipuncture
- Information documentation
- Sanitizing procedures
- CPR
- Medical terminology
- Phlebotomy
- Basic patient care
- Medical sample collection
- Measuring and monitoring vitals
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Direct patient care
- Adaptability and flexibility
- Room preparation
- Team collaboration
- Effective communication
- Active listening
- Reliability
- Adaptability
- Procedure support
- Interpersonal skills
Certification
- CNA - Certified Nursing Assistant
- National Association of Healthcare Professionals Training - every 2 years
- American Heart Association (BLS- basic life support)
Timeline
Emergency Department Technician
Mount Sinai
04.2023 - Current
Certified Clinical Medical Assistant
Go Health Urgent Care
03.2021 - 04.2023
Medical Receptionist/Medical Assistant
Total Urology Care of New York
01.2021 - 03.2021
Patient Care Associate, Adult Medicine
Lincoln Medical and Mental Health Center
02.2006 - 01.2021
Clerical Assistant, NICU and Pediatric Department
Lincoln Medical and Mental Health Center
06.2004 - 02.2006
Associate In Applied Science - Certified Clinical Medical Assistant Management
College of Westchester
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