Supervised a team of fast paced servers, creating a collaborative environment and supporting team members in executingroles and responsibilities with speed and accuracy.
Developed an expert level proficiency in POS systems by utilizing various software's, creating order management systems, and processing payments. All leading to minimized wait times and an enhanced overall dining experience for the customer.
Demonstrated conflict resolution skills by showing empathy and compassion in hearing out customer complaints, as well as a sense of urgency to provide extra-mile solutions.
Exemplified advanced menu knowledge by memorizing event-specific/seasonal items, helping customers make faster decisions on orders and improving overall speed of service.
Trained over twenty new hires across several years. Entrusted as a point person in understanding their roles and responsibilities, while celebrating individual victories and coaching in areas of improvement.
Coordinated with event planners and clients to understand their vision and specific requirements, ensuring that every detail is accounted for.
Managed a team of servers in a high pressure environment of 300+ guests.
Lead the setup and breakdown of events, ensuring that all dining areas were clean and well-organized for service.
Live-Out Nanny
Private Household
04.2021 - Current
Provided attentive and nurturing care for 4 children, ensuring their safety and well-being at all times.
Prepared nutritious meals and snacks, catering to dietary restrictions and preferences, promoting healthy eating habits.
Communicated daily with parents regarding the children's progress, behavior, and any concerns, fostering a collaborative approach to childcare.
Personal Assistant
Private Household
05.2021 - Current
Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Maintained appropriate filing of personal and professional documentation.
Kept confidentiality and discretion while handling sensitive information relevant to company operations.
Events Lead Volunteer
Awaken Church
04.2023 - Current
Successfully coordinated 50 events yearly, from community outreach programs to special services, social gatherings, performances and holidays.
Actively recruited and engaged volunteers, creating a sense of community and teamwork. Built a dedicated team that was enthusiastic about contributing to the church's mission.
Managed the logistics of over 50 events required organizational skills. Created schedules, managed resources, and coordinated with various teams to ensure everything ran smoothly.
Education
High School Diploma -
Seaside High School
Seaside, OR
06-2020
Skills
Multitasking
Attention to Detail
Problem Solving
Customer Service
Time Management
Team Leadership
Leadership Development
Cash Handling
Physical Stamina
Menu Knowledge
Order Memory
Event Management
Creativity
POS Expert (4 years of experience with Square and Clover)