Climate Justice Permaculture Reduction of Food Insecurity World-Wide Local Music
Elly O'Connor
Shutesbury,MA
Summary
Dynamic Pastry Chef with over 4 years of experience in pastry techniques, staff training, and menu development. Proven ability to streamline production processes, maintain high sanitation standards, and create visually appealing desserts that drive customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Pastry Chef Lead
Canyon Ranch
Lenox, MA
- Crafted a variety of pastries, ensuring quality and consistency in presentation and flavor.
- Collaborated with culinary team to develop seasonal dessert menus aligned with wellness concepts.
- Streamlined production processes, enhancing efficiency while maintaining high standards of hygiene and safety.
- Trained junior staff on pastry techniques, fostering skill development and teamwork within kitchen environment.
Assistant Restaurant Manager
Blue Heron
Sunderland, MA
- Assisted in training and onboarding new staff to ensure operational efficiency.
- Implemented inventory control procedures to optimize stock management and reduce waste.
- Coordinated daily restaurant operations, including staff scheduling and table management.
- Oversaw customer service initiatives, enhancing guest satisfaction through effective team communication.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Pastry Chef
Greenfield Coop Market
Greenfield, Ma
10.2022 - Current
- Maintained cleanliness and organization of baking stations, adhering to health and safety regulations.
- Developed seasonal dessert menus to enhance customer experience and drive sales growth.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Bakery Manager
Pulse Cafe
Hadley, MA
03.2018 - 10.2022
- Oversaw daily bakery operations, ensuring high-quality product standards and adherence to safety protocols.
- Mentored and trained staff on baking techniques, improving team efficiency and skill levels.
- Developed new recipes and seasonal offerings, enhancing menu variety and customer appeal.
- Managed inventory control processes, reducing waste through effective stock management practices.
- Collaborated with marketing teams to promote bakery products through social media campaigns and local events.
- Implemented cost-saving measures in production processes, optimizing resource allocation without compromising quality.
Restaurant Manager/Assistant Banquet Manager
The Deerfield Inn
Deerfield, MA
02.2015 - 05.2018
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Streamlined inventory management processes, reducing food waste and enhancing cost efficiency.
- Trained and mentored staff in customer service standards and operational procedures.
- Implemented new menu offerings based on seasonal trends and customer feedback.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Macrina Bakery
Queen Ann, Seattle, WA
11.2006 - 02.2010
- Oversaw daily operations, ensuring efficient workflow and high-quality product delivery.
- Developed and implemented strategic initiatives to enhance customer satisfaction and brand loyalty.
- Managed inventory and supply chain processes, optimizing cost efficiency and reducing waste.
- Led staff training programs, improving team performance and operational standards.
Education
Certificate of Completion, 60 Credits - Baking & Pastry Arts
Institute of Culinary Education
New York, NY10-2004
Bachelor of Arts - Fine Art Photography
UMass/Amherst
Amherst, MA05-2002
Skills
- Pastry techniques
- Pastry preparation
- Ingredient knowledge
- Menu planning
- Sanitation practices
- Recipe creation
- Allergen awareness
- Training staff
- Catering expertise
- Inventory rotation
- Food costing
- Ingredient sourcing
- Flavor pairing
- Presentation management
- Vegan pastry
- Critical thinking
- Clear communication
Interests
Timeline
Pastry Chef
Greenfield Coop Market
10.2022 - Current
Bakery Manager
Pulse Cafe
03.2018 - 10.2022
Restaurant Manager/Assistant Banquet Manager
The Deerfield Inn
02.2015 - 05.2018
General Manager
Macrina Bakery
11.2006 - 02.2010
Pastry Chef Lead
Canyon Ranch
Assistant Restaurant Manager
Blue Heron
Certificate of Completion, 60 Credits - Baking & Pastry Arts
Institute of Culinary Education
Bachelor of Arts - Fine Art Photography
UMass/Amherst