Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellyana Kromer

Allentown,PA

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Service Advocate

Target
Allentown, PA
08.2023 - Current
  • Responded to guest inquires, complaints, and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying a professional and friendly approach.
  • Offered assistance and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in a prompt and courteous manner.
  • Prepared online orders, returns, and assisted with account payments.

Hostess

Outback Steakhouse
Allentown, PA
08.2021 - 08.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Guest Advocate

Target
Allentown, PA
10.2020 - 06.2021
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted other departments when needed to maintain efficient operations.
  • Maintained cleanliness standards throughout the store area.

Education

High School Diploma -

Parkland High School
Allentown, PA
06-2022

Some College (No Degree) - Nursing

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Customer Service Background
  • Innovative
  • Decision-Making Skills
  • Personal Service Background
  • Flexible Schedule
  • Critical Thinking
  • Active Listening

Timeline

Service Advocate

Target
08.2023 - Current

Hostess

Outback Steakhouse
08.2021 - 08.2022

Guest Advocate

Target
10.2020 - 06.2021

High School Diploma -

Parkland High School

Some College (No Degree) - Nursing

Millersville University of Pennsylvania

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Ellyana Kromer