Ellysse Karpf
Remote
Summary
Customer-focused operations and analytics professional with nearly 10 years of experience improving service delivery, customer journeys, and organizational performance through data-driven insights, and cross-functional collaboration. Proven ability to translate complex data into executive-level recommendations, develop dashboards and performance reporting, and support strategic decision-making in fast-paced, highly regulated environments. MBA-prepared leader with a strong foundation in customer experience optimization, stakeholder communication, and continuous improvement.
Overview
15
15
years of professional experience
Work History
Senior Administrative Aide
Bright Harbor Healthcare
NJ
01.2021 - 01.2023
- Analyzed administrative and service workflows to identify customer experience gaps impacting access, scheduling, and response time.
- Developed standardized documentation and reporting to improve data accuracy, visibility, and operational consistency across departments.
- Partnered with leadership and frontline teams to communicate service updates, track performance indicators, and support continuous improvement initiatives.
Operations Leader
United States Coast Guard
NJ
01.2012 - 01.2020
- Led operational and system transformation initiatives supporting aviation logistics, maintenance planning, and service readiness across multiple units.
- Analyzed system and performance data to identify trends, risks, and improvement opportunities following enterprise technology implementations.
- Built executive dashboards, readiness reports, and briefing materials translating complex operational data into strategic insights for senior leadership.
- Conducted stakeholder impact analysis to assess how process and system changes affected user experience, workload, and service reliability.
- Supervised and developed 30+ personnel through periods of operational change, reinforcing accountability, adoption, and performance standards.
Operations / Administrative Coordinator
Ocean County Mental Health
NJ
01.2010 - 01.2012
- Supported high-volume service operations through scheduling coordination, documentation management, and interdepartmental communication.
Lead Guest Service Agent
Spirit Airlines
SC
01.2008 - 01.2010
- Delivered frontline guest experience leadership in a fast-paced airport environment, resolving service issues and supporting operational efficiency.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Manchester, NH10-2024
Bachelor of Science - Business Administration (Organizational Management)
SNHU
Manchester, NH05-2023
Skills
- Customer Experience Strategy
- Data Analysis & Reporting
- Dashboards & KPI Tracking
- Executive Presentations & Storytelling
- Cross-Functional Collaboration
- Process Improvement
- Project Prioritization
- Excel
- PowerPoint
- Office Suite
Timeline
Senior Administrative Aide
Bright Harbor Healthcare
01.2021 - 01.2023
Operations Leader
United States Coast Guard
01.2012 - 01.2020
Operations / Administrative Coordinator
Ocean County Mental Health
01.2010 - 01.2012
Lead Guest Service Agent
Spirit Airlines
01.2008 - 01.2010
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration (Organizational Management)
SNHU