Ellysteine Victoria Holden

Phlebotomy 2 Service Representative

VUMC Vanderbilt University Medical Center

02.1998 - 02.2024

Collaborated with team members to optimize phlebotomy service processes and improve patient experience.
Verified proper storage and transportation of specimens to laboratories.
Followed established safety protocols and standards to minimize risk of infection and injury.
Improved patient satisfaction by providing efficient and accurate blood draw services.
Demonstrated a commitment to professional growth by attending industry workshops and seminars to stay up-to-date on the latest phlebotomy techniques and best practices.
Reduced patient wait times with effective appointment scheduling and time management skills.
Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
Achieved consistent positive feedback from patients through compassionate care and clear communication during phlebotomy procedures.
Monitored supply levels and placed orders for laboratory supplies.
Performed laboratory tests to assist physicians in diagnosis.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Verified patients' identification for proper sample collection.
Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Contributed to the clinic''s compliance efforts by staying updated on industry regulations and guidelines relating to phlebotomy services.
Provided guidance and support to laboratory personnel.
Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.
Assisted in training and onboarding new phlebotomists.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Collected blood samples in accordance with laboratory protocols and regulations.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
Developed and implemented strategies to improve phlebotomy processes.
Increased overall efficiency by maintaining a clean and organized work environment for optimal workflow.
Maximized laboratory efficiency through timely transportation of collected samples to appropriate testing facilities.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Facilitated seamless communication between patients, medical staff, and laboratories to ensure accurate test results.
Provided exceptional customer service by addressing patient inquiries regarding testing procedures professionally and empathetically.
Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Maintained inventory levels of supplies necessary for daily operations, ensuring no delays in service provision due to stock shortages.
Participated in quality assurance and competency assessment initiatives.
Reviewed and processed requisitions for laboratory tests.
Ensured patient safety, adhering to strict infection control protocols during all blood draws.
Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.
Enhanced clinic''s reputation for quality phlebotomy by consistently following proper specimen handling procedures.
Resolved problems, improved operations and provided exceptional service.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Managed time efficiently in order to complete all tasks within deadlines.
Developed strong organizational and communication skills through coursework and volunteer activities.
Paid attention to detail while completing assignments.
Skilled at working independently and collaboratively in a team environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Exercised leadership capabilities by successfully motivating and inspiring others.
Gained strong leadership skills by managing projects from start to finish.
Demonstrated respect, friendliness and willingness to help wherever needed.
Delivered services to customer locations within specific timeframes.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Cultivated interpersonal skills by building positive relationships with others.
Developed strong communication and organizational skills through working on group projects.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Applied effective time management techniques to meet tight deadlines.

Overview

Work History

Phlebotomy 2 Service Representative

Education

Associate of Applied Science - Business Management

Associate of Applied Science - Nursing Assistance

High School Diploma -

Skills

Timeline

Phlebotomy 2 Service Representative

Associate of Applied Science - Business Management

Associate of Applied Science - Nursing Assistance

High School Diploma -

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