Elma Escarcega
Tucson,United States
Summary
Thrives in fast-paced, high-pressure settings. Committed to quickly building client rapport and understanding needs.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Accounting Specialist 2
Pima Community College
06.2022 - Current
- Work with multiple departments across the College including Facilities, Athletics, and others in providing access devices for entry to College facilities.
- Provide excellent customer service and maintain a courteous and professional demeanor at all times
- Provides administrative support for the Facilities Maintenance and Security department answering phone calls and emails.
- Process key audit quarterly
- Tracking termination reports, Process documents, creating and maintaining paper and electronic files which may be subject to audits
- Prepared working papers, reports and supporting documentation for audit findings
- Assist in various research projects as directed
- Plan and Schedule photo appointments for custodial vendor, Faculty, and Staff.
- Adheres to all PCC and department policies and procedures
- Assist in the development, implementation and continuation of Maintenance and Security Work control processes and procedures
- Contributes to continuous improvement
Healthcare Scheduler
Banner Health
01.2022 - 06.2022
- Worked with customers to understand needs and provide excellent service.
- Schedule appointments for specialty clinics with in Banner Health
- Adhere to HIPAA requirements
Secretary
Tucson Police Department
10.2011 - 01.2022
- Provided primary customer support to internal and external customers.
- Recorded daily financial transactions for office supplies
- Office supplies are well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Applied policies and procedures
- Prioritized work assignments
- Maintain confidential information and records
- Effective liaison between customers and internal departments
- Escort vendors in secure areas
- Reconcile voices for the Forensic Division
- Coordinate tours for Forensic Lab
- Trained newly hired staff how to use record filing software
- Worked with Fleet department to provide City owned vehicles or rental vehicles for Crime lab Staff for out-of-town trips
- Book Crime Lab vehicles for regular maintenance, deliver and pick up from Fleet Services Shop when ready.
Customer Service Representative
Tucson Police Department
11.2008 - 10.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.1997
Skills
- Order generation
- Fluent in Spanish
- Customer rapport
- Recordkeeping proficiency
- Payment processing knowledge
- Setting appointments
- Data entry expert
- Data verification
- High-volume call environments
- Phone etiquette expert
- Schedule Management
- Documentation expertise
- Key relationship development
Timeline
Accounting Specialist 2
Pima Community College
06.2022 - Current
Healthcare Scheduler
Banner Health
01.2022 - 06.2022
Secretary
Tucson Police Department
10.2011 - 01.2022
Customer Service Representative
Tucson Police Department
11.2008 - 10.2011
High School Diploma -
Desert View High School
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