Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Languages
Timeline
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Gabriela Sainz

Tucson,United States

Summary

Motivated professional with 15+ years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

15
15
years of professional experience

Work History

Customer Experience Manager

Audi Tucson
Tucson, AZ
06.2010 - 01.2022
  • Achieved company growth and brand development through market expansion and sales.
  • Explored and utilized emerging opportunities to drive business development and increase customer base
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Leveraged word processing software to create proposals, letters and memos.
  • Managed daily invoices, reports and proposals.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Engaged with existing and potential clients to gain insight into needs.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Transportation Coordinator

CH Robinson LLC
Tucson, AZ
04.2007 - 02.2010
  • Analyzed operational performance and implemented plans to achieve organizational and financial goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Coordinated driver loads and managed dispatch tasks.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Communicated delays and early arrivals to management.
  • Effectively resolved complaints by working closely with customers.
  • Kept drivers operating within federal and state DOT regulations.
  • Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
  • Verified proper load balancing for transportation safety and transport regulatory guidance.
  • Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.

Education

High School Diploma -

Nogales High School
Nogales, Arizona
05-1999

Associate of Arts - Psychology

Pima Community College
Tucson, Arizona

Skills

  • Operating Procedures and Policies
  • Microsoft Office 365 proficiency
    Word, Excel, PowerPoint, Teams, Outlook
    Effective communication skills
    Team collaboration
  • Effective communication
  • Problem Solving
  • Relationship building
  • Customer service
  • Document Management
  • Database Management
  • Legal reporting
  • Correspondence and Legal Forms Drafting
  • Legal research
  • Data entry proficiency (75wpm)

Languages

3,3

Education and Training

other

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Experience Manager

Audi Tucson
06.2010 - 01.2022

Transportation Coordinator

CH Robinson LLC
04.2007 - 02.2010

High School Diploma -

Nogales High School

Associate of Arts - Psychology

Pima Community College