Elma Garza

• Notarized 100 of loan documents during the start of the pandemic.
• Worked directly at title companies to complete loan signings.
• Checked documents and identifying credentials for all parties.
• Fully vaccinated , and use of gloves and masks at all appointments.
• Supported timely and accurate administrative task completion.
• Looked for signs of fraud or coercion and refused notarization.
• Updated journal with names and dates for permanent record.
• Administered oath to document signers to obtain affirmation of truth.
• Met with clients in business office environment to witness signings.
• Maintained clean reception area to promote positive, professional environment for clients.
• Increased customer service success rates by quickly resolving issues.

• Advised and informed prospective clients on current market activities and conditions.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Compared recently sold area properties to determine competitive market prices.
• Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
• Wrote contracts to outline sales and purchases of properties.
• Stayed up to date on property environmental regulations and inspected new properties for adherence to emerging codes.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Manage 25 rental properties and over 50 tenants, collecting payments and handling maintenance with great speed and accuracy
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
• Advised and informed prospective clients on current market activities and conditions
• Compared recently sold area properties to determine competitive market prices
• Resolved client concerns related to home purchases to maintain high satisfaction ratings

Worked with a Meds Unit File clearing benefits Applications , accepting payments , translating , interpreting from Spanish to English.

• Addressed average of customer inquiries and complaints each week.
• Followed up with customers on unresolved issues.
• Checked documentation for accuracy and validity on updated systems.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Posted payments to accounts and maintained records.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.