EL MEHDI LAZRHAM
Kenitra
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.
Moroccan / American citizen - Does not require a work permit.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant F&B Ops Manager
Marriott International, Inc.
Washington, DC
09.2023 - Current
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Participated in the rebranding of the hotel and the implementation of a new restaurant concept.
- In charge or all the VIP guests at the hotel including Mr. David Marriott and the area executive luncheons and events.
Food and Beverage Assistant Manager
Nani Power Catering
Washington, DC
10.2022 - 08.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Maintained highest standards for beverage quality and service.
Bar Manager
Lahlou Group
Washington, DC
08.2021 - 10.2022
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Assistant Hotel Manager
Le Quinze Hotel
Brussels Belgium
01.2015 - 08.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Front Desk Intern
Caux Palace & Villa Maria
Caux, Switzerland
06.2015 - 08.2015
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Streamlined check-in and check-out processes for improved guest experience.
- Resolved customer complaints and concerns with professionalism and empathy.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
Education
BBA - Business Administration And Management
University of The Potomac
Washington, DC05.2023
Skills
- Food and Beverage Management
- Concessions Management
- Catering Supervision
- Guest Relations
- Active Listening
- 5S Principles
- Safe Food Handling Practices
- Food Consumption Estimates
- Brand Awareness
- On-site Execution
- Exceptional communication
- Effective problem solving
- Client Retention Strategies
- Creativity and Innovation
Certification
- Certified Agile Project Manager, Google - 2023
- CMP - Certified Meeting Planner
- Certified Interior Designer, Interior Design Institute
- ServSafe Manager License - 2024
- DC Alcohol Manager License - 2023
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant F&B Ops Manager
Marriott International, Inc.
09.2023 - Current
Food and Beverage Assistant Manager
Nani Power Catering
10.2022 - 08.2023
Bar Manager
Lahlou Group
08.2021 - 10.2022
Front Desk Intern
Caux Palace & Villa Maria
06.2015 - 08.2015
Assistant Hotel Manager
Le Quinze Hotel
01.2015 - 08.2018
BBA - Business Administration And Management
University of The Potomac