Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager
EL MEHDI LAZRHAM

EL MEHDI LAZRHAM

Kenitra

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.


Moroccan / American citizen - Does not require a work permit.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant F&B Ops Manager

Marriott International, Inc.
09.2023 - Current
  • Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
  • Developed and executed strategic plans for achieving targeted business growth and profitability.
  • Participated in the rebranding of the hotel and the implementation of a new restaurant concept.
  • In charge or all the VIP guests at the hotel including Mr. David Marriott and the area executive luncheons and events.

Food and Beverage Assistant Manager

Nani Power Catering
10.2022 - 08.2023
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Maintained highest standards for beverage quality and service.

Bar Manager

Lahlou Group
08.2021 - 10.2022
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.

Assistant Hotel Manager

Le Quinze Hotel
01.2015 - 08.2018
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.

Front Desk Intern

Caux Palace & Villa Maria
06.2015 - 08.2015
  • Enhanced guest satisfaction by providing efficient and courteous front desk services.
  • Streamlined check-in and check-out processes for improved guest experience.
  • Resolved customer complaints and concerns with professionalism and empathy.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.

Education

BBA - Business Administration And Management

University of The Potomac
Washington, DC
05.2023

Skills

  • Food and Beverage Management
  • Concessions Management
  • Catering Supervision
  • Guest Relations
  • Active Listening
  • 5S Principles
  • Safe Food Handling Practices
  • Food Consumption Estimates
  • Brand Awareness
  • On-site Execution
  • Exceptional communication
  • Effective problem solving
  • Client Retention Strategies
  • Creativity and Innovation

Certification

  • Certified Agile Project Manager, Google - 2023
  • CMP - Certified Meeting Planner
  • Certified Interior Designer, Interior Design Institute
  • ServSafe Manager License - 2024
  • DC Alcohol Manager License - 2023

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant F&B Ops Manager

Marriott International, Inc.
09.2023 - Current

Food and Beverage Assistant Manager

Nani Power Catering
10.2022 - 08.2023

Bar Manager

Lahlou Group
08.2021 - 10.2022

Front Desk Intern

Caux Palace & Villa Maria
06.2015 - 08.2015

Assistant Hotel Manager

Le Quinze Hotel
01.2015 - 08.2018

BBA - Business Administration And Management

University of The Potomac

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