Elmer Navarrete
Arlington,VA
Summary
Motivated leader possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. Extreme attention to detail with a very contagious positive attitude that leads employees to their full capabilities. Very dedicated-with many years of experience in the field of issue resolutions, handling money, and customer service. As well as a leading example for work ethic, punctuality, and quality of work. A hard worker with a diverse working background with plenty of achievements under their belt.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
SS Transport
04.2023 - Current
- Maintained current knowledge of evolving changes in marketplace.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within industry, expanding professional connections and generating leads.
- Presented professional image consistent with company's brand values.
- Closed on government contracts for dumptrucks to work through summer.
- Closed on VDOT contracts to get snow plowing work through winter and negotiated pay rate of $242/hr per truck.
- Oversaw trucks following routes, maintained appropriate routes, and maintained functionality as key supervisors.
- Handled communications between Virginia Department of Transportation and SS Transport to ensure everything was being submitted on time and in correct format.
- Worked on tough deadlines to insure all trucks passed inspection and were equipped with correct attire.
- Approved invoices for employee pay.
Kitchen Manager
Roots Natural Kitchen
12.2022 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Assistant Store Manager
Sameday Health
03.2021 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw operations of registered nurses as well as certified medical assistants as they conducted Covid tests safely.
- Used intricate software to coordinate between customer identification numbers on tests and customer name, time of appointment, and type of test to ensure right result would come back to right person at correct amount of time.
- Ensured that correct protective equipment was always worn and on hand to ensure employee as well as customer safety.
- Fully responsible for inventory orders, inventory recalls, and keeping track of deliveries being made on time to store.
- Managed all test tubes and coordinated scheduled pickup times for lab testing.
Auto/Truck Shop Service Worker
Saul's Shop
07.2018 - 02.2021
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Prevented costly future repairs for customers by identifying potential issues during routine maintenance checks.
- Evaluated new equipment purchases for shop, considering factors like performance capabilities, ease of use, durability, warranty coverage, and price to ensure wise investment decisions were made.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Earned a reputation for reliability and trustworthiness among customers, resulting in numerous referrals and repeat business.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Increased shop efficiency by maintaining clean and organized work environment.
- Contributed to shop revenue growth through upselling additional services when appropriate for customer''s needs.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Overnight Stocking Manager
Fort Myer Commissary
06.2017 - 07.2018
- In charge of inventory, duality between ordering product and storing it in organized fashion
- Promoted to management position in recognition of strong work ethic and amazing leadership ability
- Utilized coaching and leadership principles to enhance internal and external team dynamics
- Created and distributed monthly, quarterly, and annual reports to higher ups regarding employee performances
- Assigned projects and distributed tasks to team members as per area of expertise
- Implemented performance, quality and efficiency measures to achieve aggressive product goals and expectations
- Followed staffing strategies to achieve production goals
- Monitored team progress and enforced deadlines
- Maintained high standards of product organization to maximize productivity of employees.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Making sure that optimal staff was being hired as well as those who were no longer in accordance to company standards were also let go.
- Set schedule for full time and part time employees.
Education
Bachelor of Business Administration -
Strayer University
Arlington, VA07.2024
Associate of Science -
Northern Virginia Community College
Annadale, VA01.2022
High School Diploma -
Wakefield High School
Arlington, VA07.2017
Skills
- Flexible Schedule
- Issue Resolution
- Teamwork and Collaboration
- Overseeing Daily Activities
- Documenting and Reporting
- Attention to Detail
- Team Supervision
- Work Ethic
- Giving Constructive Feedback
- Management of People
- Handling Money
- Quick Learner
- Bilingual
- Organization Skills
- Time Management
- Leadership Skills
- Customer Service
- Planning
- Presentation Skills
- Interpersonal Skills
- Microsoft Office Proficiency
- Scheduling Capabilities
- Inventory Proficiency
- Automotive Repair
- Auto Service
- Client Relations
- Sales Meetings and Orientations
- Stock management
- Team Training
- Management collaboration
Certification
Drivers License-2017
ServeSafe Certification-October 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
SS Transport
04.2023 - Current
Kitchen Manager
Roots Natural Kitchen
12.2022 - Current
Assistant Store Manager
Sameday Health
03.2021 - 12.2022
Auto/Truck Shop Service Worker
Saul's Shop
07.2018 - 02.2021
Overnight Stocking Manager
Fort Myer Commissary
06.2017 - 07.2018
Bachelor of Business Administration -
Strayer University
Associate of Science -
Northern Virginia Community College
High School Diploma -
Wakefield High School
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