Zoraida Garcia-Ramos
Snellville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Account Manager
Frontier Solutions for Labor
Snellville, Georgia
11.2023 - Current
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Conducted market research to identify potential customers.
- Provided technical support to customers when needed.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with clients to maximize profitability.
Recruiter
Frontier Solutions for Labor
Snellville, Georgia
04.2022 - 10.2023
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Identified best practices for recruiting process improvement.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Researched emerging trends in recruitment technology and techniques.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Sourced and screened potential candidates for open positions.
- Referred suitable candidates to relevant departments for additional assessment.
- Advised hiring managers on interview techniques and selection criteria.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Developed job descriptions and postings to attract qualified applicants.
Georgia-Site Representative
Frontier Solutions Group
Pittsburgh, PA
02.2021 - 03.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Interviewed new employees and assisted with hiring decision-making.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Hired employees and processed hiring-related paperwork.
- Onboarded new employees in time reporting and payroll systems.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
Office Assistant
Frank Roofing
Snellville, GA
01.2017 - 01.2022
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Delivered messages and ran errands.
- Completed and mailed contracts, invoices or checks.
Education
Bachelor of Arts - Sociology
University of Puerto Rico - Mayaguez
Mayaguez, PR12.2011
MBA - Human Resources Management
National University College - Bayamon
Bayamon, PRSkills
- Relationship Building
- Active Listening
- Training & Development
- Flexible Schedule
- Customer Service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Manager
Frontier Solutions for Labor
11.2023 - Current
Recruiter
Frontier Solutions for Labor
04.2022 - 10.2023
Georgia-Site Representative
Frontier Solutions Group
02.2021 - 03.2022
Office Assistant
Frank Roofing
01.2017 - 01.2022
Bachelor of Arts - Sociology
University of Puerto Rico - Mayaguez
MBA - Human Resources Management
National University College - Bayamon
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