Elmer Piche Dulay
Las Vegas,Nevada
Summary
Accomplished Human Resources leader with over a decade of experience specializing in HR strategy, talent development, and employee relations across aviation, cruise, and hospitality industries. Adept at designing and implementing HR policies, leadership development programs, and workforce planning initiatives that enhance employee engagement and organizational performance. Multilingual and highly skilled in managing diverse, cross-functional teams in international settings. Proven ability to align HR functions with corporate goals to drive productivity and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Learning & Development Manager
Disney Cruise Line
09.2024 - Current
- Act as a strategic HR learning partner for shipboard leadership, conducting needs analyses and identifying performance gaps
- Lead and manage implementation of HR learning strategies, facilitating high-impact training programs
- Collaborate with department training advocates to ensure alignment with company values and employee development goals
- Handle crew-related issues and coordinate resolutions in compliance with HR policies
- Partner with shore-based HR teams to implement global HR programs onboard
HR Manager - Learning & Development
MSC Cruises
01.2024 - 07.2024
- Led HR department operations, overseeing recruitment, onboarding, performance management, and employee relations
- Developed and enforced HR policies to optimize workforce efficiency and engagement
- Managed the onboard e-learning system, ensuring compliance with training standards and regulations
- Provided HR leadership, fostering a culture of continuous learning and employee growth
- Conducted MLC investigations, ensuring legal compliance and crew welfare
Cabin Crew Training Specialist
Air Canada
11.2022 - 01.2024
- Designed and executed training programs to enhance service quality and regulatory compliance
- Conducted training needs assessments and provided strategic recommendations to leadership
- Delivered training initiatives that improved crew performance and operational efficiency
Inflight Training Manager
GlobalX Airlines
09.2021 - 05.2022
- Directed inflight training programs, ensuring compliance with aviation regulations
- Managed a team of training professionals, overseeing curriculum development and training execution
- Aligned training initiatives with corporate HR strategy to enhance employee performance
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
Inflight Supervisor
American Airlines
09.2018 - 09.2021
- Supervised inflight operations, providing leadership and HR support to crew members
- Conducted performance evaluations and implemented employee development initiatives
- Ensured compliance with company policies and industry regulations
LDM- Inflight Recruitment Team
American Airlines
11.2013 - 09.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet American Airlines staffing needs efficiently.
- Conducted interviews with participants to assess eligibility.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
Education
Bachelor of Arts - Labour-Management Relations & Human Resources
McGill University
Montreal, QCSkills
- HR Strategy & Organizational Development
- Talent Acquisition & Workforce Planning
- Employee Relations & Conflict Resolution
- Leadership Development & Succession Planning
- Compliance & Risk Management (MLC, DOT, FAA, IATA)
- Performance Management & Employee Engagement
- Learning & Development Program Implementation
- Diversity, Equity & Inclusion (DEI) Initiatives
Certification
Advanced Leadership Program, Harvard Business School Online
Accomplishments
- HR Strategy Development: Developed and implemented HR strategies at MSC Cruises, leading to a 20% increase in employee engagement and a 15% reduction in turnover.
- Training & Development: Led the creation of a comprehensive training program at Air Canada, improving service quality and compliance scores by 25%.
- Change Management: Spearheaded a major change initiative at GlobalX Airlines, resulting in improved operational efficiency and employee satisfaction.
- Compliance Leadership: Ensured 100% adherence to regulatory training requirements across multiple organizations, mitigating risk and enhancing reputation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
HR Learning & Development Manager
Disney Cruise Line
09.2024 - Current
HR Manager - Learning & Development
MSC Cruises
01.2024 - 07.2024
Cabin Crew Training Specialist
Air Canada
11.2022 - 01.2024
Inflight Training Manager
GlobalX Airlines
09.2021 - 05.2022
Inflight Supervisor
American Airlines
09.2018 - 09.2021
LDM- Inflight Recruitment Team
American Airlines
11.2013 - 09.2018
Bachelor of Arts - Labour-Management Relations & Human Resources
McGill University
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