El Micoh Cadelina
South San Francisco,CA
Summary
Customer-focused professional with 7+ years in sales, client service, and automotive technology. Skilled in engaging clients, managing projects, and improving processes. Strong communicator with a track record of delivering results in fast-paced environments and creating exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Independent Project Coordinator
Self Employed Services
San Francisco Bay Area, CA
06.2023 - Current
- Streamlined processes, leading to a 15% increase in profits.
- Coordinated project timelines and deliverables, ensuring client requirements were met accurately and on schedule.
- Built and maintained strong client relationships through clear communication, timely updates, and professional collaboration.
- Implemented new tools and processes to streamline workflows and improve efficiency, reducing delays and improving outcomes.
- Demonstrated ability to work independently, prioritize competing demands, and deliver effective solutions to client challenges.
Client Support Engineer
NCR Corp.
Bay Area, CA
12.2022 - 06.2023
- Recognized by management for resolving 30+ high-priority cases monthly with zero escalations
- Diagnosed and repaired customer equipment with a 95% first-time fix rate, reducing downtime and increasing client satisfaction.
- Delivered on-site technical support, installations, and maintenance, ensuring reliable performance of complex equipment and systems.
- Produced detailed service reports and documentation to support knowledge sharing and compliance with company protocols.
- Built and maintained positive client relationships by providing clear communication, accurate recommendations, and professional support during field visits.
- Collaborated with technical teams to troubleshoot and resolve critical issues, improving efficiency and service quality across multiple sites.
Autonomous Vehicle Operator
Zoox, Waymo and Cruise
San Francisco, CA
03.2021 - 01.2023
- Consistently maintained perfect safety and efficiency metrics, ensuring zero incidents and full compliance with operational protocols.
- Attained peak performance through proactive risk assessment and timely manual interventions.
- Recognized by supervisors for professionalism, attention to detail, and reliability in testing next-generation automotive technology.
- Collaborated with team members to train new operators, share best practices, and uphold high safety and quality standards.
Guest Services and Security Associate
Hyatt Centric of SF
San Francisco, CA
09.2018 - 01.2020
- Facilitated welcoming environments by delivering high-quality service in valet and bellman roles.
- Awarded Employee of the Month multiple times for exceptional guest service and reliability
- Monitored property security and resolved issues quickly, maintaining a safe and comfortable environment for guests and staff.
- Built strong team collaboration and communication skills while thriving in a fast-paced hospitality environment.
- Enhanced safety for all personnel with timely response to emergency situations and alarms.
Education
B.S. - Computer Science
City College of San Francisco
San Francisco, CA06.2016
B.S. - Chemical Engineering(Coursework)
Adamson University
Manila06.2014
Skills
- Customer Service and Client Relations
- Sales and Customer Engagements
- Technical Troubleshooting and Networking
- Automotive Knowledge and Expertise
- Organization and Time Management
- Self-Starter and Team Collaboration
Hobbies and Interests
Engaged in basketball and golf, developing strategy, resilience, and collaboration., Enjoy hiking and exploring new dining experiences, reflecting curiosity, balance, and appreciation for culture., Aspiring wine sommelier, pursuing continuous learning and expertise in specialized fields., Active musician at church, contributing to community engagement and teamwork.
Timeline
Independent Project Coordinator
Self Employed Services
06.2023 - Current
Client Support Engineer
NCR Corp.
12.2022 - 06.2023
Autonomous Vehicle Operator
Zoox, Waymo and Cruise
03.2021 - 01.2023
Guest Services and Security Associate
Hyatt Centric of SF
09.2018 - 01.2020
B.S. - Computer Science
City College of San Francisco
B.S. - Chemical Engineering(Coursework)
Adamson University