Elmi Lusely Benitez Perez
La Marque,TX
Summary
Versatile, bilingual professional with strong experience across customer service, law enforcement, juvenile justice supervision, administrative operations, retail service, and high-pressure environments. Known for exceptional communication, conflict resolution, and strong multitasking skills. Proven ability to manage confidential information, handle complex caseloads, serve diverse populations, and maintain accuracy in fast-paced settings. Adaptable, dependable, and highly motivated, with a demonstrated history of excelling in roles involving public interaction, documentation, safety, and operational support. Open to opportunities across healthcare, administration, customer service, legal assistance, case management, retail leadership, claims, and government support roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Juvenile Supervision Officer
Galveston County Juvenile Justice Department
08.2022 - Current
- Monitored daily activities of juveniles to ensure compliance with facility rules and regulations.
- Implemented behavioral interventions to promote positive decision-making and reduce recidivism among youth.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for residents.
- Facilitated conflict resolution sessions to address disputes and foster a cooperative environment.
- Maintained accurate and detailed documentation of incidents and behavioral observations.
- Conducted regular safety inspections to ensure a secure living environment for juveniles.
- Engaged with families to discuss juvenile progress and establish supportive home environments.
- Ensured the safety, structure, and compliance of youth housed in secure detention units.
- Conducted routine headcounts, security checks, emergency procedures, and safety protocols.
- Maintained detailed and accurate daily logs, behavior reports, incident reports, and shift summaries used by probation officers, counselors, and attorneys.
- Documented behavioral patterns, rule violations, program participation, and progress notes.
- Coordinated with internal departments to address youth needs, including medical, visitation, and educational requirements.
- Communicated effectively with youth, families, staff, and outside agencies while maintaining professionalism during challenging situations.
- Utilized crisis intervention techniques, de-escalation, and conflict resolution strategies to reduce incidents and maintain order.
- Assisted with intake procedures, property inventories, youth orientation, and facility transitions.
- Monitored group activities, school sessions, recreation times, and counseling meetings.
- Followed all state regulations, department policies, and legal standards for documentation and confidentiality.
Police Officer
Texas City Police Department
12.2024 - 08.2025
- Executed routine patrols to deter criminal activity and ensure community safety.
- Collaborated with local agencies to enhance crime prevention strategies and resource sharing.
- Conducted thorough investigations, gathering evidence and interviewing witnesses to support case resolution.
- Implemented crisis intervention strategies to de-escalate high-stress situations effectively.
- Completed detailed incident reports, arrest documentation, and investigative summaries with high accuracy.
- Engaged with community members and provided bilingual assistance during interviews, traffic stops, and field encounters.
- Ensured accurate data entry into multiple law enforcement systems, maintaining integrity and compliance.
- Coordinated with dispatch, supervisors, and other officers to relay information and support case resolution.
Records Technician
Galveston County Juvenile Justice Department
08.2022 - 12.2024
- Processed and categorized juvenile justice records to ensure accurate documentation and compliance.
- Executed data entry tasks to maintain updated and accurate records in the department's database.
- Collaborated with various departments to streamline records retrieval processes and enhance efficiency.
- Implemented systematic inventory control measures to track documentation and prevent loss of records.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
- Served as a bilingual liaison during attorney meetings, counseling sessions, and administrative hearings and court hearings.
- Performed demographic updates, corrected errors, and prepared case files for hearings and legal review.
- Communicated with parents, attorneys, probation officers, and third parties to provide updates and clarify documentation.
- Scanned, indexed, and organized confidential juvenile case files into digital and physical filing systems.
- Compiled monthly and quarterly activity reports for supervisors and department leadership.
- Performed demographic updates, corrected errors, and prepared case files for hearings and legal review.
Customer Service Representative
Walmart
11.2017 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Criminology
University of Houston - Clear Lake
Houston, TX07-2026
No Degree - Basic Peace Officer Course
Alvin Community College
Alvin, TX07-2025
Bachelor of Science - Criminology
College of The Mainland
Texas City, TX06-2019
Skills
- Critical thinking
- Report Preparation & Data Entry
- Relationship building and management
- Bilingual Communication – English/Spanish
- Microsoft Office: Word, Excel, Outlook
- Records & Document Management
Certification
- Licensed Police Officer Certification - July, 2025
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Police Officer
Texas City Police Department
12.2024 - 08.2025
Juvenile Supervision Officer
Galveston County Juvenile Justice Department
08.2022 - Current
Records Technician
Galveston County Juvenile Justice Department
08.2022 - 12.2024
Customer Service Representative
Walmart
11.2017 - 02.2023
Bachelor of Science - Criminology
University of Houston - Clear Lake
No Degree - Basic Peace Officer Course
Alvin Community College
Bachelor of Science - Criminology
College of The Mainland