Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elmustapha harchaoui

Middletown

Summary

Dynamic In Home Service Technician with a proven track record at Best Buy Inc, excelling in expert repairing

Washers,Dryers,Fridges,Ranges,Ovens, Dishwashers ,Over the range microwaves and electrical repairs. Recognized for reducing callbacks through effective diagnostics and fostering client relationships with exceptional customer service. Skilled in appliance repair installation and committed to continuous improvement within teams.

Professional Home Service Specialist with strong ability to diagnose Electrical , plumbing, and HVAC issues, ready to be certified . Focused on team collaboration and adapting to changing needs to achieve consistent results. Reliable and flexible with excellent problem-solving skills and customer-centric approach.

Overview

17
17
years of professional experience

Work History

In Home Service Technician

Best Buy Inc
11.2008 - 01.2025
  • Provided exceptional customer service, addressing client concerns promptly and professionally throughout every interaction.
  • Assisted in training new technicians, sharing knowledge and expertise to foster an atmosphere of continuous improvement within the team.
  • Streamlined internal processes for better efficiency, implementing new inventory management techniques to minimize waste and optimize resource usage.
  • Reduced callbacks by effectively diagnosing and resolving technical issues during the initial service visit.
  • Developed long-lasting relationships with clients through trust-building interactions that demonstrated genuine care for their well-being at home after each visit was completed successfully.

In Home Service Technician

SEARS
12.2007 - 11.2008
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Education

Certificate Residential House Wiring - Electrical Engineering

Dutchess Boces
Poughkeepsie, NY
01-2002

Associate of Applied Science - Electrical, Electronics And Communications Engineering

High Institute of Applied Technology
Morocco
06-1995

High School Diploma -

Technical High School
Morocco
06-1991

Skills

  • Expert troubleshooting
  • Electrical repairs
  • Appliance installation
  • Advanced diagnostics
  • Verbal and written communication
  • Troubleshooting skills
  • Valid Driver's license
  • Punctual and reliable
  • Work with minimal supervision
  • Mechanical maintenance

Timeline

In Home Service Technician

Best Buy Inc
11.2008 - 01.2025

In Home Service Technician

SEARS
12.2007 - 11.2008

Certificate Residential House Wiring - Electrical Engineering

Dutchess Boces

Associate of Applied Science - Electrical, Electronics And Communications Engineering

High Institute of Applied Technology

High School Diploma -

Technical High School

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Elmustapha harchaoui