Elmustapha harchaoui
Middletown
Summary
Dynamic In Home Service Technician with a proven track record at Best Buy Inc, excelling in expert repairing
Washers,Dryers,Fridges,Ranges,Ovens, Dishwashers ,Over the range microwaves and electrical repairs. Recognized for reducing callbacks through effective diagnostics and fostering client relationships with exceptional customer service. Skilled in appliance repair installation and committed to continuous improvement within teams.
Professional Home Service Specialist with strong ability to diagnose Electrical , plumbing, and HVAC issues, ready to be certified . Focused on team collaboration and adapting to changing needs to achieve consistent results. Reliable and flexible with excellent problem-solving skills and customer-centric approach.
Overview
17
17
years of professional experience
Work History
In Home Service Technician
Best Buy Inc
Middletown, NY
11.2008 - 01.2025
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout every interaction.
- Assisted in training new technicians, sharing knowledge and expertise to foster an atmosphere of continuous improvement within the team.
- Streamlined internal processes for better efficiency, implementing new inventory management techniques to minimize waste and optimize resource usage.
- Reduced callbacks by effectively diagnosing and resolving technical issues during the initial service visit.
- Developed long-lasting relationships with clients through trust-building interactions that demonstrated genuine care for their well-being at home after each visit was completed successfully.
In Home Service Technician
SEARS
Poughkeepsie, NY
12.2007 - 11.2008
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
Certificate Residential House Wiring - Electrical Engineering
Dutchess Boces
Poughkeepsie, NY01-2002
Associate of Applied Science - Electrical, Electronics And Communications Engineering
High Institute of Applied Technology
Morocco 06-1995
High School Diploma -
Technical High School
Morocco06-1991
Skills
- Expert troubleshooting
- Electrical repairs
- Appliance installation
- Advanced diagnostics
- Verbal and written communication
- Troubleshooting skills
- Valid Driver's license
- Punctual and reliable
- Work with minimal supervision
- Mechanical maintenance
Timeline
In Home Service Technician
Best Buy Inc
11.2008 - 01.2025
In Home Service Technician
SEARS
12.2007 - 11.2008
Certificate Residential House Wiring - Electrical Engineering
Dutchess Boces
Associate of Applied Science - Electrical, Electronics And Communications Engineering
High Institute of Applied Technology
High School Diploma -
Technical High School
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