ELNA METEZIER
Pompano Beach
Summary
Compassionate and dedicated mental health professional pursuing Clinical Mental Health Counseling, with a strong commitment to supporting emerging adults and adults experiencing mental health challenges. Experienced in clinical assessment, treatment planning, crisis intervention, and evidence-based trauma-informed interventions. Seeking a Registered Mental Health Counselor Intern position to contribute strong clinical skills, cultural responsiveness, and a client-centered approach while continuing to grow as a professional counselor.
Overview
11
11
years of professional experience
Work History
Insurance Billing Specialist
Augustin & Augustin Psychology
Plantation, FL
04.2025 - 09.2026
- Tracked insurance payments and managed outstanding balances to account for discrepancies.
- Facilitated processing of insurance claims appeals and billing inquiries to uphold standards and timeliness in reimbursements.
- Executed collection and detailed recording of patient payments, ensuring confidentiality and meticulous attention to detail.
- Conducted reconciliation for psychological testing and therapy services, guaranteeing accurate financial records and timely reporting.
Office Manager
Augustin & Augustin Psychology
Plantation, FL
04.2025 - 09.2026
- Managed office organization, inventory oversight, and supply stocking to enhance operational efficiency.
- Acted as primary liaison for clients and providers, addressing incoming calls, inquiries, and administrative tasks.
- Oversaw daily administrative operations of psychology practice, ensuring efficient workflow and professional environment.
- Coordinated and maintained comprehensive schedules for psychologists to facilitate timely therapy appointments and psychological evaluations.
Mental Health Student Counselor Intern
Broward Health Medical Center
Fort Lauderdale, FL
08.2025 - 03.2026
- Developed individualized treatment plans to enhance mental health and well-being of client.
- Engaged with multidisciplinary teams to ensure integrated care and optimal support for clients.
- Completed comprehensive assessments to evaluate patient progress and adjust treatment interventions.
- Led group therapy sessions focused on enhancing therapeutic engagement and skill development among participants.
Mental Health Counseling Intern
Augustin & Augustin Psychology
Plantation, FL
04.2025 - 08.2025
- Observed individual counseling sessions to enhance clinical expertise and refine counseling techniques.
- Documented client progress to maintain accurate, timely clinical records within electronic health record (EHR) systems.
- Contributed to didactic case discussions focused on analyzing client needs and informing individualized treatment plans.
- Applied observations of therapeutic interventions to cultivate a comprehensive understanding of ethical client-centered approaches in practice.
Title Specialist
Hilton Grand Vacations
Boca Raton, FL
11.2021 - 04.2025
- Coordinated with internal teams to resolve title discrepancies and ensure seamless transactions.
- Assisted in office functions of data entry, accounts payable, disbursements from escrow checking accounts, filing, etc.
- Fulfilled post-closing tasks, such as monitoring documents returned from recording and updating recording information.
- Performed administrative functions related to real estate closings such as: title searches, reviewing estoppels, and preparing releases, deeds, mortgages and settlement statements.
Patient Access Representative
Change Healthcare
Remote
10.2020 - 11.2021
- Verified patient medical histories and facilitated physician referrals.
- Ensured adherence to patient confidentiality standards in compliance with HIPAA regulations.
- Validated insurance eligibility and identified payer sources to ensure uninterrupted patient access to services.
- Executed import of registration documents into patients' electronic health records with data integrity and compliance.
- Handled collection and updating of patient information for both established and new patients utilizing Epic software.
Call Center Representative
Department Of Economic Opportunity
Remote
06.2020 - 08.2020
- Daily handling of 75+ calls to enhance customer support and service efficiency.
- Entered customer information into database to maintain data integrity and accuracy.
- Addressed complex issues by evaluating customer needs and delivering tailored solutions.
- Resolved customer account lockouts and facilitated application submissions, ensuring swift service access.
Administrative Assistant
FirstService Residential
Delray Beach, FL
08.2018 - 02.2020
- Conducted thorough background checks to support informed hiring decisions.
- Verified and refined financial statements and contracts to ensure accuracy and compliance.
- Addressed authorized service center inquiries through email and phone, ensuring prompt and precise responses.
- Supported seamless processing of FHA/VA approvals and renewals to maintain operational efficiency and regulatory adherence.
Administrative Assistant
Office Team
Boca Raton, FL
03.2016 - 08.2018
- Streamlined invoice and check processing in collaboration with billing department.
- Supervised management of incoming and outgoing calls while ensuring detailed message documentation.
- Investigated customer complaints and concerns, providing effective solutions to improve overall experience.
- Performed data entry by organizing alphabetic and numeric information in compliance with required formats.
Education
Master of Science - Clinical Mental Health Counseling
Florida International University
Miami, FL04-2026
Bachelor of Arts - Sociology
Florida International University
Miami, FL05-2021
Associate of Arts -
Palm Beach State College
Boca Raton, FL05-2017
Skills
- Haitian Creole
- Individual & Group Therapy
- Effective Time Management
- HCPCS Coding & Insurance Billing
- Conflict Resolution & De-escalation
- Crisis Intervention & Risk Assessment
- Clinical Documentation & EHR Systems
- CBT, ACT, & DBT-Informed Interventions
- HIPAA Compliance & Professional Ethics
- Client Advocacy & Multidisciplinary Collaboration
Timeline
Mental Health Student Counselor Intern
Broward Health Medical Center
08.2025 - 03.2026
Insurance Billing Specialist
Augustin & Augustin Psychology
04.2025 - 09.2026
Office Manager
Augustin & Augustin Psychology
04.2025 - 09.2026
Mental Health Counseling Intern
Augustin & Augustin Psychology
04.2025 - 08.2025
Title Specialist
Hilton Grand Vacations
11.2021 - 04.2025
Patient Access Representative
Change Healthcare
10.2020 - 11.2021
Call Center Representative
Department Of Economic Opportunity
06.2020 - 08.2020
Administrative Assistant
FirstService Residential
08.2018 - 02.2020
Administrative Assistant
Office Team
03.2016 - 08.2018
Master of Science - Clinical Mental Health Counseling
Florida International University
Bachelor of Arts - Sociology
Florida International University
Associate of Arts -
Palm Beach State College
Affiliations
Youth Ministry Leader at Salem Community Church in Lake Worth, FL | 2024
- De-escalate sensitive situations and respond with empathy and sound judgment.
- Lead discussions on relationships, decision-making, life challenges, and personal development.
- Build trusting relationships with youth while maintaining appropriate boundaries, confidentiality, and professionalism.
- Collaborate with ministry leaders and families when appropriate to support the overall well-being and development of youth.
- Provide mentorship, active listening, and individualized support while encouraging healthy coping strategies, self-reflection, and personal growth.