Elniya Williams
Beulaville
Summary
Customer Service Professional with over 7 years in team supervision and operational efficiency, driving innovative strategies to enhance customer satisfaction. Skilled in leadership, problem-solving, and conflict resolution, with a strong focus on optimizing inventory management and boosting profitability. Committed to fostering a collaborative work environment and mentoring teams to deliver exceptional service in dynamic settings.
Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Duplin County Schools
09.2025 - Current
- Delivered engaging instruction across diverse subjects to enhance student understanding.
- Adapted lesson plans to meet varying student needs and learning styles effectively.
- Managed classroom behavior to create a positive learning environment for all students.
- Collaborated with teachers to develop curriculum materials and assessments.
- Monitored student progress through regular assessments, adjusting instructional methods as necessary.
- Facilitated communication between parents, educators, and support staff to ensure continuity of care for students.
- Collaborated with multidisciplinary teams to implement effective behavioral interventions and classroom strategies.
Customer Service Representative
Alorica/Verizon
02.2025 - 08.2025
- Delivered exceptional customer support, fostering positive relationships and ensuring a high level of client satisfaction.
- Resolved customer inquiries efficiently, leading to a noticeable increase in first-contact resolution rates and enhanced service reputation.
- Maintained accurate customer records and documentation, ensuring compliance with company policies and facilitating seamless service delivery.
- Analyzed customer feedback to identify trends, implementing changes that resulted in substantial improvements in service quality.
- Educated clients on product features and benefits, driving upsell opportunities and contributing to overall sales growth.
Supervisor
Sheetz
06.2024 - 03.2025
- Supervise daily operations, mentor team members, and implement innovative strategies to enhance customer satisfaction
- Drive operational efficiency, optimize inventory management, and spearhead initiatives to boost sales and profitability
- Foster a positive work environment, coordinate cross-functional teams, and ensure seamless communication to deliver exceptional service
- Spearhead cutting-edge operational strategies, fostering team growth and elevating customer experience in a fast-paced retail environment
- Optimize inventory processes and drive sales initiatives, consistently surpassing performance targets and enhancing overall store profitability
- Implement cutting-edge customer service strategies, leveraging technology to streamline processes and enhance satisfaction rates
Receiver
Landair
08.2023 - 05.2024
- Received, inspected, and verified incoming shipments of materials and supplies.
- Maintained accurate records and documentation for all received items.
- Utilized computer software to input and track inventory levels and orders.
Shift Leader
Wendy’s
08.2020 - 08.2023
- Supervised and motivated team members to ensure efficient operations and customer satisfaction.
- Trained new employees on company procedures and provided ongoing support and coaching.
- Managed inventory levels and assisted with scheduling and resolving customer issues.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment.
- Resolved customer complaints and conflicts professionally, enhancing customer retention and loyalty.
Cashier
Wendy’s
08.2018 - 08.2020
- Managed cash transactions efficiently, ensuring accuracy and speed. Provided exceptional customer service, resolving issues promptly and maintaining a positive atmosphere.
- Streamlined order processing, reducing wait times and improving customer satisfaction. Consistently met sales targets and contributed to store's overall performance.
- Worked seamlessly with kitchen staff to ensure timely order fulfillment. Assisted in training new team members, fostering a cooperative work environment.
- Maintained meticulous cash drawer accuracy, minimizing discrepancies. Adhered to food safety protocols, ensuring compliance with health regulations.
Education
Effective Teacher Training -
James Sprunt Community College
Kenansville, NCHigh School Diploma - undefined
James Kenan High School
Warsaw, NC01-2020
Skills
- Leadership
- Customer service
- Conflict resolution
- Organization
- Time management
- Adaptability
- Inventory management
- Team supervision
- Training
- Cash handling
- Communication
- Classroom management
Languages
English (Expert)
Courses
- Introduction to Business | James Sprunt Community College May 2019 - Aug 2019
- Business Law I | James Sprunt Community College May 2019 - Aug 2019
- Principles of Management | James Sprunt Community College Aug 2019 - Dec 2019
Timeline
Substitute Teacher, K-12
Duplin County Schools
09.2025 - Current
Customer Service Representative
Alorica/Verizon
02.2025 - 08.2025
Supervisor
Sheetz
06.2024 - 03.2025
Receiver
Landair
08.2023 - 05.2024
Shift Leader
Wendy’s
08.2020 - 08.2023
Cashier
Wendy’s
08.2018 - 08.2020
High School Diploma - undefined
James Kenan High School
Effective Teacher Training -
James Sprunt Community College