Elnora West
LA HABRA
Summary
Experienced team leader known for strong mentoring and coaching abilities. Focused on developing junior staff and promoting a positive team culture, ensuring high performance and enhanced customer service standards.
Dynamic team leader with proven skills in team motivation, conflict resolution, and staff training. Committed to fostering collaboration and driving performance to enhance team success and customer satisfaction.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
5
5
years of professional experience
Work History
Team Leader
Knott's Berry Farm
Buena Park, CA
08.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Back of House Retail Team Member
Knott's Berry Farm
Buena Park, CA
01.2025 - 05.2025
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Trained new team members on food preparation standards and safety protocols.
- Maintained cleanliness in food preparation areas to meet health regulations.
- Collaborated with front-of-house staff to ensure smooth service delivery during peak hours.
- Provided valuable insights to store management for making informed decisions regarding inventory levels and product ordering.
- Collaborated with front-of-house staff to quickly fulfill customer requests and address any concerns.
- Contributed to successful promotional events through efficient preparation, setup, and restocking of sale items.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Enhanced customer satisfaction by maintaining a well-organized and stocked inventory in the back-of-house area.
- Improved workplace cleanliness by performing regular maintenance tasks, such as sweeping, mopping, and organizing shelves.
- Streamlined product retrieval processes for better efficiency and improved team productivity.
- Optimized space utilization within the back-of-house area for easier access to products while preserving safety standards.
- Assisted with inventory audits, ensuring accurate stock levels and preventing potential discrepancies.
- Supported store operations by unloading deliveries, verifying shipment contents, and documenting received products accurately.
Education
Associate of Science - Radiologic Technology
Cypress College
Cypress, CA12-2028
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Conflict resolution
- Daily workflow improvement
- Leading team meetings
- Safety
- Cash handling
- Employee training
- Task delegation
- Time management
- Multitasking
- Customer service
- Decision-making
- Problem resolution
Timeline
Back of House Retail Team Member
Knott's Berry Farm
01.2025 - 05.2025
Team Leader
Knott's Berry Farm
08.2021 - Current
Associate of Science - Radiologic Technology
Cypress College