Eloisa Cruz
Riverside,CA
Summary
Goal-oriented bilingual Medical Assistant dedicated to high levels of customer satisfaction and medical practice. I can utilize my education and experience and use my ability to work with people, and be able to grow within the organization.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Compassionate Community Health Worker with 4 years of experience. Committed to helping community members improve wellness through hands-on support and education.
Overview
10
10
years of professional experience
Work History
Community Health Worker
University Community Health Center
08.2020 - Current
- Addressed patient concerns and provided support to vulnerable demographics.
- Assisted clients in managing chronic health issues, leading to fewer complications.
- Performed home assessments to evaluate living conditions.
- Identified needs and developed intervention plans.
- Decreased hospital readmission rates through teamwork and detailed care planning.
- Trained new Community Health Workers on best practices.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Documented details of patient discharge planning transitions.
- Increased patient satisfaction through timely follow-ups.
- Maintained professional development through ongoing education, attending workshops, seminars, and conferences centered around best practices in community mental health work.
- Utilized active listening skills to understand client concerns, guiding them towards appropriate solutions and resources.
- Advocated for the importance of mental health in overall wellness by participating in community initiatives focused on raising awareness and reducing stigma surrounding mental illness.
Medical Assistant
University community health center
03.2017 - Current
- Greeting patients
- Vitaling patients and obtaining medical information
- Preparing patients for examination
- Scheduling appointments
- Collecting and preparing laboratory specimens
- Performing basic laboratory test
- Preparing and administering medication as directed by physician
- Drawing Blood
- Taking EKG's, vision exam and audiograms
- Translating for providers when needed
- Prepare treatment rooms for patient examination, keeping the rooms neat and clean
Medical Assistant
Asthma and Allergy Medical Group
08.2014 - 03.2017
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorized drug refills and provide prescription information to pharmacies
- Show patients to examination rooms and prepare them for physician
- Explain treatment procedures, medications, diets, or physicians instructions to patients
- Perform general office duties, such as answering telephone, or completing insurance forms
- Administering allergy shots
- Performing allergy testing
Education
No Degree - Community Health Worker
San Manuel Gateway College
San Bernardino, CA05-2019
Clinical and Administrative Medical Assistant -
Summit Career College
Colton, CA07.2014
Skills
- Appointment scheduling
- Patient Documentation
- Translating for the Provider
- Customer service
- Insurance Verification
- Answering Phone Calls
- Taking Vitals
- Setting up procedures and treatments
- Healthcare advocacy
- Health education
- Community-based resources
- Public outreach
- Home visiting
Timeline
Community Health Worker
University Community Health Center
08.2020 - Current
Medical Assistant
University community health center
03.2017 - Current
Medical Assistant
Asthma and Allergy Medical Group
08.2014 - 03.2017
No Degree - Community Health Worker
San Manuel Gateway College
Clinical and Administrative Medical Assistant -
Summit Career College
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