Eloisa Cruz-Mcdonald
Las Vegas,NV
Summary
Dedicated Medical Assistant with a strong background in providing clinical and administrative support within diverse healthcare environments.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Nevada Personal Injury Management
Las Vegas, NV
08.2020 - Current
- Administered patient care by performing vital sign checks and assisting with examinations.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated appointments and follow-up care for patients, enhancing scheduling efficiency.
- Assisted in patient intake processes, ensuring accurate medical history documentation.
Medical Assistant
Dr. Mark Perez Family Practice
Las Vegas, NV
08.2019 - 03.2020
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Guadalupe Medical Center
Las Vegas, NV
04.2017 - 08.2019
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Customer Service Agent
Sutherland Global Services
Las Vegas, NV
03.2016 - 04.2017
- Resolved customer inquiries efficiently through phone, chat, and email communications.
- Service accounts for AT&T and DirecTV customers
- Managed approximately 40 incoming calls per day which included escalations effectively, ensuring timely resolutions for dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Insurance Verification/Customer Service
Insure Monkey Health Insurance Agency
Henderson, Nevada
04.2014 - 09.2015
- Provided benefits information to members which were approximately 30 to 40 per day.
- Responsible for verification of benefits for hospitals and doctor’s offices
- Opened new accounts and processed payments over the phone
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ11-2023
Diploma - Medical Assistant
Brightwood College
Las Vegas, NV12-2016
Diploma -
Glendale High School
Glendale, CA06.1988
Skills
- Professionalism
- Organized
- Dedicated
- Reliable
- Communication
Languages
Spanish
Timeline
Medical Assistant
Nevada Personal Injury Management
08.2020 - Current
Medical Assistant
Dr. Mark Perez Family Practice
08.2019 - 03.2020
Medical Assistant
Guadalupe Medical Center
04.2017 - 08.2019
Customer Service Agent
Sutherland Global Services
03.2016 - 04.2017
Insurance Verification/Customer Service
Insure Monkey Health Insurance Agency
04.2014 - 09.2015
Bachelor of Science - Healthcare Management
University of Phoenix
Diploma - Medical Assistant
Brightwood College
Diploma -
Glendale High School