Eloisa Cruz-Mcdonald
Las Vegas,NV
Summary
Dedicated Medical Assistant with a strong background in providing clinical and administrative support within diverse healthcare environments.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Nevada Personal Injury Management
08.2020 - Current
- Administered patient care by performing vital sign checks and assisting with examinations.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated appointments and follow-up care for patients, enhancing scheduling efficiency.
- Assisted in patient intake processes, ensuring accurate medical history documentation.
Medical Assistant
Dr. Mark Perez Family Practice
08.2019 - 03.2020
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Guadalupe Medical Center
04.2017 - 08.2019
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Customer Service Agent
Sutherland Global Services
03.2016 - 04.2017
- Resolved customer inquiries efficiently through phone, chat, and email communications.
- Service accounts for AT&T and DirecTV customers
- Managed approximately 40 incoming calls per day which included escalations effectively, ensuring timely resolutions for dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Insurance Verification/Customer Service
Insure Monkey Health Insurance Agency
04.2014 - 09.2015
- Provided benefits information to members which were approximately 30 to 40 per day.
- Responsible for verification of benefits for hospitals and doctor’s offices
- Opened new accounts and processed payments over the phone
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ11-2023
Diploma - Medical Assistant
Brightwood College
Las Vegas, NV12-2016
Diploma -
Glendale High School
Glendale, CA06.1988
Skills
- Professionalism
- Organized
- Dedicated
- Reliable
- Communication
Languages
Spanish
Timeline
Medical Assistant
Nevada Personal Injury Management
08.2020 - Current
Medical Assistant
Dr. Mark Perez Family Practice
08.2019 - 03.2020
Medical Assistant
Guadalupe Medical Center
04.2017 - 08.2019
Customer Service Agent
Sutherland Global Services
03.2016 - 04.2017
Insurance Verification/Customer Service
Insure Monkey Health Insurance Agency
04.2014 - 09.2015
Bachelor of Science - Healthcare Management
University of Phoenix
Diploma - Medical Assistant
Brightwood College
Diploma -
Glendale High School