Eloisa Rodriguez

• Lead the customer service team in a fast‑paced veterinary hospital, fostering strong collaboration and ensuring a supportive, patient‑focused environment for clients and their pets.
• Trained and onboarded new front‑desk staff to deliver compassionate, efficient service, helping them quickly adapt to hospital workflows and client‑care expectations.
• Resolved client and team concerns by using calm, solution‑oriented communication techniques that promoted understanding and maintained a positive experience for pet owners.

• Facilitate rental pick-up and drop-off processes while addressing general inquiries.
• Resolve issues related to reservations and located available vehicles for clients.
• Recommend alternative products and services based on client needs.
• Handle calls from partner locations to assist with rental reservations and troubleshoot problems.
• Ensured timely processing of rentals by maintaining traffic flow through the portal.
• Communicated effectively across Texas region to manage traffic control.

• Answer phone calls, schedule appointments for clients' pets when necessary, and obtain medical history
• Providing feedback to management regarding customer satisfaction levels and potential opportunities for improvement
• Communicate with the doctor and staff of patient's arrival and necessary treatments to maintain a smooth and efficient flow of clients and patients throughout the hospital
• Accurate input client/pet information into computer software
• Assign tasks and provide feedback to staff to influence growth
• Handle daily flow of paperwork and promptly respond to general inquiries from clients, staff, management through email, fax, or texts.
• Restock inventory, review cash operations, provide weekly deposits.
• Process daily invoices
• Cross-trained staff to ensure coverage in the hospital.

• Maintain effective communication and utilize negotiation skills to effect collections while maintaining customer good will.
• Submitted all reconsideration requests and appeals.
• Work off a provided list of customers who either have a payment approaching or one that is delinquent
• Locate and notify customers by mail, telephone.
• Preparing statements to credit department if customer fails to respond.

• Provided full-service support for every customer call, resolving issues and processing requests related to their credit card accounts.
• Assisted customers with tasks such as making payments, setting up travel alerts, and navigating their online profiles.
• Helped unlock accounts, reset passwords, and troubleshoot login issues.
• Educated customers on the features, benefits, and services available through their credit cards for various needs and occasions.
• Guided customers through redeeming points using both the primary rewards program and partner programs.
• Delivered clear explanations of credit card services to enhance customer understanding and satisfaction.