Eloise Parker
Hammond,United States
Summary
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Performance Center Manager (PCM)
Magellan Federal / Strategic Resources. Inc. (SRI)
Fort Polk, LA
04.2024 - 05.2026
- Developed and implemented operational procedures to enhance center efficiency.
- Managed team performance through regular feedback and training initiatives.
- Coordinated daily activities to ensure seamless service delivery and client satisfaction.
- Monitored facility compliance with safety regulations and quality standards.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Collaborated with cross-functional teams to address client needs and optimize services offered.
- Analyzed operational data to identify trends and drive continuous improvement efforts.
- Led strategic planning sessions to align center goals with organizational objectives.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by 100% implementing efficient service delivery strategies and streamlining center operations.
Employee Relations Specialist / HR Senior Generalist
V2X, Government Defense Contractor
Kuwait
04.2023 - 10.2023
- Facilitated employee onboarding processes to enhance integration and engagement.
- Assisted in resolving employee grievances through effective communication and mediation techniques.
- Supported implementation of employee feedback mechanisms to promote workplace satisfaction.
- Coordinated training programs on compliance and policy adherence for staff.
- Developed resources to educate employees on conflict resolution strategies.
- Analyzed employee relations data to identify trends and recommend improvements.
- Led initiatives to foster a positive organizational culture through team-building activities.
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a 50% more positive work environment.
- Answered management and employee questions, interpreted contracts, and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
Equal Opportunity Supervisor (Sergeant Major)
United States Army
Fort Bragg, NC
01.2019 - 01.2022
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Mentored junior personnel, providing training on equipment handling and tactical procedures.
- Coordinated logistics and supply chain management for mission-critical resources.
- Implemented process improvements, enhancing workflow efficiency within unit operations.
- Conducted performance evaluations, fostering professional development among team members.
- Developed strategic plans for resource allocation during training exercises and deployments.
- Facilitated communication between multiple major commands to ensure seamless operational execution.
- Analyzed operational data to identify trends, driving informed decision-making for mission success.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks resulting in 100% compliance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Senior Advisor
United States Army
Norfolk, VA
01.2014 - 01.2018
- Led strategic planning initiatives to enhance operational readiness across multiple units.
- Developed and implemented training programs to improve team performance and efficiency.
- Advised senior leadership on policy development and organizational improvements.
- Coordinated cross-functional teams to streamline processes and achieve mission objectives.
- Mentored junior advisors, fostering professional growth and enhancing team capabilities.
- Analyzed operational data to inform decision-making and optimize resource allocation.
- Facilitated workshops focused on leadership development and strategic thinking skills.
- Collaborated with external agencies to strengthen partnerships and improve operational outcomes by 50%.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Maintained an extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
Talent Manager
United States Army
Fort Knox, KY
01.2012 - 01.2014
- Developed and implemented talent acquisition strategies to enhance recruitment efficiency.
- Collaborated with leadership to align workforce planning with organizational goals.
- Conducted employee performance evaluations to inform talent development initiatives.
- Fostered a culture of continuous learning through training and mentorship programs.
- Analyzed workforce trends to identify skills gaps and future hiring needs.
- Streamlined onboarding processes to improve new hire integration and retention rates.
- Led cross-functional teams in executing diversity and inclusion initiatives within recruitment efforts.
- Managed talent management systems to track employee progress and career development pathways.
- Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups.
- Implemented candidate tracking systems that streamlined talent acquisition efforts and saved resources in the long run.
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Raised employee satisfaction levels by 50% facilitating open lines of communication between staff and management regarding career development opportunities.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
Education
Master Business Administration MBA - Information Management
Grantham University
Lenexa, KSBachelor’s Degree - General Business and Minor in Management
Southeastern Louisiana University
Hammond, LASkills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Staff hiring
- Compliance monitoring
- Data analysis
- Training coordination
- Operations oversight
- Business development
Certification
- Diversity, Equity, and Inclusion in the Workplace – University of Southern Florida
- United States Army Sergeants Major Academy – The NCO Leadership Center of Excellence
- Sexual Harassment and Assault Response Prevention Coordinator – Fort Cavaros
- United States Army Master Resilience Trainer – U.S. Army Master Resilience School
- Equal Opportunity Advisor – Defense Equal Opportunity Management Institute
- Mediation (Alternate Dispute Resolution) Facilitator - Defense Equal Opportunity Management Institute
- Equal Employment Opportunity Counselor – Defense Equal Opportunity Management Institute
Timeline
Performance Center Manager (PCM)
Magellan Federal / Strategic Resources. Inc. (SRI)
04.2024 - 05.2026
Employee Relations Specialist / HR Senior Generalist
V2X, Government Defense Contractor
04.2023 - 10.2023
Equal Opportunity Supervisor (Sergeant Major)
United States Army
01.2019 - 01.2022
Senior Advisor
United States Army
01.2014 - 01.2018
Talent Manager
United States Army
01.2012 - 01.2014
Bachelor’s Degree - General Business and Minor in Management
Southeastern Louisiana University
Master Business Administration MBA - Information Management
Grantham University