Eloise Ramirez
Thornton,CO
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and providing comprehensive support to individuals and family. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bilingual Case Consultant
Office of Child Representative
04.2023 - Current
- Assist attorneys with case consultation on child welfare cases.
- Meet with families and children to provide advocacy on legal issues.
- Work with a variety of professionals to support the best interest of the child.
Bilingual Behavioral Mental Health Provider
Salud Family Health
12.2019 - Current
- Provide behavioral health services to adults, teens, families, and couples.
- Utilize screening tools for mental health.
- Provide brief evidence-based therapy to patients.
QMAP/CNA/Care Manager
Morning Star Assisted Living
10.2023 - 10.2024
- Provide hospice care and frequent care to residents.
- Take vitals and provide / assist in medication administration to residents.
- Housekeeping duties for facility.
- Communication with physician, nurses and family on resident progress and all medical concerns.
Youth Mental Health Counselor
Shiloh House, Inc
03.2023 - 01.2024
- Collaborate within the framework of the client’s treatment team in the completion of instructional activities and behavior management.
- Implement treatment plans and individualized education plans in an appropriate manner as directed by the client’s clinician and teacher.
- Implement and maintain structure within the program and create/follow a routine.
Crisis Therapist
Colorado Crisis Line
06.2023 - 11.2023
- Took inbound calls from individuals experiencing variety of crisis.
- Worked with professionals and collaborating crisis services with mobile units.
- Provided follow up services with substance abuse program participants.
- Enhanced community support by collaborating with local agencies and resources to address clients'' needs effectively.
- Demonstrated excellent communication skills in working with hospital staff, patients, families, law enforcement and referral agencies.
Case Aide Screener-Intake
Adams County Dept. of Human Services
07.2014 - 03.2020
- Took inbound calls and face to face reports on child abuse and neglect from the community and mandated reporters.
- Processed referrals of child abuse and neglect into the TRAILS application
- Provided community resources for families.
Bilingual Case Manager and Health Educator
Clinica Family Health
03.2014 - 07.2015
- Educated patients on prenatal care, tobacco cessation, diabetes education, and nutrition.
- Managed Colorado ACO patients
- Facilitated weight loss groups, parenting groups, and pregnancy groups.
- Provided community resources to high-risk patients.
Certified Nurse Assistant and QMAP
Lakewood Meridian Brookdale Living Senior Center
08.2012 - 09.2014
- Assisted residents with aspects of daily living.
- Administered resident medications and oxygen refill.
- Performed routine safety checks on residents to ensure patient safety.
- Documented all resident services provided.
Bilingual Therapeutic Parenting Caseworker and Life Skills Coach
Shiloh House, Inc/Arapahoe and Adams County Dept. of Human Services
03.2013 - 04.2014
- Developed goals to meet the needs of families and children.
- Supervised therapeutic supervised parenting time sessions.
- Conducted home visit and supervised parenting visitation.
- Taught and modeled parenting skills and knowledge of children’s developmental needs.
- Maintained complete and current case files and documentation.
- Conducted pre and/or post parenting time therapeutic interaction with parent or children.
Guest Relations and Claims Reporter
Boston Market Corporation
07.2006 - 03.2013
- Took inbound calls for guest concerns and catering orders.
- Provided resolution for guest complaints and concerns.
- Filed insurance claim reports for employees, guest and auto injuries.
Certified Nurse Assistant
Private Home Health
05.2012 - 02.2013
- Assisted with ADL’s
- Wound care
- Medication administration
- Housekeeping
- Vitals
QMAP
Eaton Terrace
07.2008 - 05.2010
- Assisted residents with daily living skills, including feeding and dressing.
- Ensured the safety of residents.
- Monitored, packaged and administered medications.
Bilingual Policy and Billing Agent
SafeCo Insurance
05.2005 - 05.2006
- Assisted clients with billing inquiries and payments.
- Made policy changes on insured’s auto accounts per client request.
Bilingual Teacher Assistant
Denver Public Schools
05.2001 - 05.2005
- Met individually with students and in small groups to provide academic support.
- Worked with Spanish speaking student’s transitioning into English classrooms.
- Maintained contact with parents and guardians of students to maintain a network of support and communication.
- Assisted classroom teachers with weekly curriculum planning.
Education
Master of Social Work - Social Work
Widener University
Chester, PABachelor of Science - Human Services/Criminology
Columbia College
Centennial, COAssociates of Arts - Medical Specialties
College America
Denver, COCertified Nurse Assistant Training - undefined
Community Health Center
Denver, COPrivate Investigations Career Training - undefined
Hartford Direct
Hartford, CTSkills
- ECW
- Microsoft Word
- Excel
- PowerPoint
- Lotus Notes,
- Contactual
- CMS
- GAD
- CBMS
- CRTS
- ICM
- DART
- EPM/EHR
- BSI Reporting
- Peoplesoft
- TRAILS
Certification
- QMAP
- Certified Nurse Assistant (N.A 00745281)
- Registered Unlicensed Psychotherapist (NLC.0109340)
- BLS Certified
- CPR Certified
- CAC I
- CPI Certified
- Mental Health First Aid
Languages
Spanish
Full Professional
Timeline
QMAP/CNA/Care Manager
Morning Star Assisted Living
10.2023 - 10.2024
Crisis Therapist
Colorado Crisis Line
06.2023 - 11.2023
Bilingual Case Consultant
Office of Child Representative
04.2023 - Current
Youth Mental Health Counselor
Shiloh House, Inc
03.2023 - 01.2024
Bilingual Behavioral Mental Health Provider
Salud Family Health
12.2019 - Current
Case Aide Screener-Intake
Adams County Dept. of Human Services
07.2014 - 03.2020
Bilingual Case Manager and Health Educator
Clinica Family Health
03.2014 - 07.2015
Bilingual Therapeutic Parenting Caseworker and Life Skills Coach
Shiloh House, Inc/Arapahoe and Adams County Dept. of Human Services
03.2013 - 04.2014
Certified Nurse Assistant and QMAP
Lakewood Meridian Brookdale Living Senior Center
08.2012 - 09.2014
Certified Nurse Assistant
Private Home Health
05.2012 - 02.2013
QMAP
Eaton Terrace
07.2008 - 05.2010
Guest Relations and Claims Reporter
Boston Market Corporation
07.2006 - 03.2013
Bilingual Policy and Billing Agent
SafeCo Insurance
05.2005 - 05.2006
Bilingual Teacher Assistant
Denver Public Schools
05.2001 - 05.2005
Bachelor of Science - Human Services/Criminology
Columbia College
Associates of Arts - Medical Specialties
College America
Certified Nurse Assistant Training - undefined
Community Health Center
Private Investigations Career Training - undefined
Hartford Direct
Master of Social Work - Social Work
Widener University
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