Eloiza Soto
Victoria,TX
Summary
Dynamic and results-oriented professional with a proven track record in managing electronic health records at Memorial Medical Center and excelling in customer service at IBC Bank. Leveraged expertise in Microsoft Excel and cash handling to enhance operational efficiency and client satisfaction. Skilled in account management and adept at implementing innovative strategies to meet and exceed business objectives. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
16
16
years of professional experience
Work History
MEDICAL RECORDS AND HEALTH INFORMATION TECHNICIAN
Memorial Medical Center
Port Lavaca, Tx
01.2024 - 08.2024
- Managed electronic health record databases, including inputting new information
- Implemented strategies to improve efficiency of processes related to medical records management
- Adhered to established organizational protocols while handling protected health information
- Audited medical records regularly to ensure they met legal requirements for completeness and accuracy
- Ensured confidentiality of all patient information according to HIPAA requirements
TELLER
IBC Bank
Port Lavaca, TX
05.2023 - 12.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
SALES ASSOCIATE
Jcpennys
Victoria
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
SMALL BUSINESS OWNER
Rare Looks Beauty Salon
Victoria, TX
07.2020 - 10.2021
- Licensed Cosmetologist and Body Sculpting Specialist Boutique owner
- Asses customers need and wants of their hair goals
- Designed business plan to define concept, short-term and long-term goals and strategies
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business
- Researched trends and current innovations to determine competition and develop competitive pricing points
- Self-employeed
GENERAL OFFICE CLERK
ManpowerGroup
Point Comfort
08.2008 - 05.2009
- Assisted in reproduction of wide format multi-function printer scanner
- Utilized large capacity machines such as the Toshiba 6570 and Toshiba E
- Studio 650
- Verify and Scan drawings
- Print AutoCad batch files
- Perform various reception duties including answering phone and taking messages
- Assist with departmental correspondence as required
- Process and help maintain documents in project files
- Audit drawing in Fortis System
Education
HIGH SCHOOL DIPLOMA -
Calhoun High School
Texas05-1999
Skills
- Account Management
- Cash handling
- Customer Service
- Microsoft Excel
- Argo System
- Information Verification
Timeline
MEDICAL RECORDS AND HEALTH INFORMATION TECHNICIAN
Memorial Medical Center
01.2024 - 08.2024
TELLER
IBC Bank
05.2023 - 12.2023
SALES ASSOCIATE
Jcpennys
09.2022 - 01.2023
SMALL BUSINESS OWNER
Rare Looks Beauty Salon
07.2020 - 10.2021
GENERAL OFFICE CLERK
ManpowerGroup
08.2008 - 05.2009
HIGH SCHOOL DIPLOMA -
Calhoun High School
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