Elona Purefoy
Stone Mountain,GA
Summary
I am a dedicated Supervisor with over six years of customer service and leadership experience. My prioritization of cleanliness, accuracy, and teamwork, has led to my accomplishments and promotion to Front-End Supervisor. My expertise in customer relations fosters my drive for an elevated career utilizing my skillset.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Front End Supervisor (Promoted) / Cashier / Fulfillment Associate
Lowe's Home Improvement
Lilburn, GA
08.2023 - Current
- Supervised front-end operations, enhancing service delivery for cashiers and customer service associates.
- Coach and train new employees on procedures and service standards.
- Resolved customer issues while overseeing cash handling and managing fulfillment, pickups, and deliveries to ensure smooth operations.
- Awards: Employee of the Month (Oct. 2023 & Jan. 2026), Front End All-Star.
Dance Coach
Georgia Stars Dance Academy
Stone Mountain, GA
05.2024 - 05.2025
- Coached students, planned practices to enhance skills, and encouraged teamwork and confidence among the team.
- Conducted regular practice sessions to enhance student performance and technique.
- Collaborated with parents to discuss student progress and set improvement goals.
- Designed and instructed innovative dance routines for various age groups and skill levels.
Dance Coach
Divine Dance Company
Lilburn, GA
05.2023 - 05.2024
- Designed and implemented dance routines for competitions.
- Instructed students in multiple dance styles and techniques.
- Created lesson plans and coached dancers to enhance skills across various levels.
Cashier / Order Picker
Bath & Body Works
Stonecrest, GA
01.2022 - 07.2023
- Processed customer transactions using point-of-sale systems efficiently.
- Provided exceptional customer service by assisting with product inquiries.
- Processed transactions and fulfilled online orders while assisting with merchandising to enhance customer experience.
- Maintained an organized and visually appealing sales floor environment.
Cake Decorator
Publix
Stone Mountain, GA
01.2022 - 01.2023
- Designed custom cakes based on customer preferences, ensuring high quality and freshness of ingredients. Managed inventory to support timely cake preparation and customer satisfaction.
- Partnered with colleagues to ensure prompt and accurate fulfillment of customer orders.
- Kept decorating stations clean and organized to promote an efficient working environment.
Lead Cashier
Double Scoop Ice Cream
Stonecrest, GA
01.2020 - 01.2022
- Led front counter operations ensuring smooth transactions and positive customer experiences.
- Supervised daily cash register operations and maintained accurate cash flow.
- Trained new cashiers on customer service and register procedures.
Education
High School Diploma - Dance, Drama
DeKalb School of the Arts
Avondale Estates, GA 08.2018 - 05.2022
Skills
- Retail Operations
- Cash Handling
- POS Systems
- Order Fulfillment
- Inventory Management
- Delivery Coordination
- Scheduling
- Employee Training
- Team Leadership
- Customer Relations
- Conflict Resolution
- De-escalation
Timeline
Dance Coach
Georgia Stars Dance Academy
05.2024 - 05.2025
Front End Supervisor (Promoted) / Cashier / Fulfillment Associate
Lowe's Home Improvement
08.2023 - Current
Dance Coach
Divine Dance Company
05.2023 - 05.2024
Cashier / Order Picker
Bath & Body Works
01.2022 - 07.2023
Cake Decorator
Publix
01.2022 - 01.2023
Lead Cashier
Double Scoop Ice Cream
01.2020 - 01.2022
High School Diploma - Dance, Drama
DeKalb School of the Arts
08.2018 - 05.2022