Elona Xhikola

Installation and Configuration of OS Windows 7, 8, 10 and Windows Server 2008 R2, 2012 R2, 2016, 2019.

Providing online and on-site support for all the services and users:

-Active Directory, GPO, DNS, DHCP

-Spice-works

-Kaspersky

-Office 365 :outlook, onedrive, teams, sharepoint.

Printer's Maintenance and Support.

Support and maintenance to all the IT physical devices: PC, WS, Servers, Projectors etc.

Support and maintenance of Data Center for the devices as:

-HP Proliant DL380 GEN9, DELL Fiber Channel Storage.

-Firewall, Cisco Switchs and Patch Panel

Installation and Configuration of OS Windows 7, 8, 10 and Windows Server 2008 R2, 2012 R2, 2016.

Server maintenance for services :

-DC1, DC2 : AD, DHCP, DNS, GPO, File Sharing

-Hyper-V Manager

-Failover Cluster Manager

-Navision 2009, SQL 2008

-PHBX 3CX 14

-Veeam Backup

-KANTECH

Maintenance and Support of Cloud Services: Office 365, Symantec EPP.

Printer Maintenance and Support.

Support and administration for all the user for the services above.

Assisting on procurement of IT asset and services.

Support and maintenance to all the IT physical devices: PC, WS, Servers, Projectors etc.

-The main responsibility is providing remote technical support to the costumers by phone, or email for Internet Service.

-Configuration of modems and routers Huawei, TP-link, ZTE modems.

-Excellent knowledge on fiber Technology.

-Excellent use of Putty (Telnet), Radius, ViciDial, CRM, Netnewman, RT (Ticking System).

-The main responsibility is providing remote technical support to the costumers by phone, online chat or email for the services as: Internet, TV, VoIP.

-Configuration of modems and routers docis2&3 Thomson, Huawei, TP-link.

-Excellent knowledge on Coax and fiber Technology.

-Excellent use of Putty (Telnet), SolarWinds, RT (Ticket System), ViciDial, CRM, Portabilling.

-Perfect communication skills with costumers.