ELONI COOPER

• - Processed daily transactions with 100% compliance to financial handling standards.
• - Assisted customers with complex shipping, printing, and logistical needs.
• - Trained new employees on standard operating procedures.
• - Maintained positive customer service ratings through strong communication and conflict resolution.
• Supervisor: Steve Eckhold– May Contact
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Processed customer orders efficiently, ensuring timely delivery and accuracy.
• Assisted in managing inventory levels, contributing to optimized stock availability.

- Conducted field research on microplastics including water sampling aboard research vessels, laboratory filtration, and data entry for environmental monitoring projects.

• - Performed geological agriculture experiments, testing plant growth across different rock substrates and climates to assess sustainable crop potential.
• - Assisted in aquaponics and hydroponics systems maintenance, including nutrient balance monitoring, water chemistry checks, and crop harvesting.
• - Supported local farm operations, contributing to planting, harvesting, weeding, and soil management tasks to evaluate land-use practices.
• - Applied data analysis techniques to organize, interpret, and present research findings for ongoing environmental studies.
• Supervisor: Dr.Sue Ebanks
• Assisted in data collection and analysis using statistical software.
• Conducted laboratory experiments to support research initiatives.

• - Participated in truffle ground management, vineyard observations, and animal farm surveillance, gaining exposure to international agricultural practices.
• - Engaged with academic and industry professionals to expand networks in agriculture, sustainability, and natural resources management.
• - Conducted field observations and prepared reports comparing European agricultural systems to U.S. models.
• Conducted research and analysis to support academic projects and initiatives.
• Completed rigorous readings as directed to support unit learning goals.

- Scheduled and confirmed appointments for clients.

• - Answered incoming calls, directed inquiries, and maintained accurate records.
• - Resolved customer complaints while maintaining professional service standards.
• Managed front desk operations, ensuring a welcoming environment for clients and their pets.
• Coordinated appointment scheduling and confirmed bookings to optimize service flow.
• Assisted in maintaining accurate records of pet services and client information using proprietary software.
• Handled incoming calls and inquiries, providing exceptional customer service and support.