Elora Freeman
Bryson city,NC
Summary
Dynamic professional with a proven track record at Great Smoky Mountain Railroad, excelling in visitor engagement and tour guiding. Leveraged interactive technology to enhance customer experiences, significantly boosting loyalty. Skilled in social media promotion and adept at curatorial assistance, consistently delivering memorable guest interactions.
Overview
1
1
year of professional experience
Work History
Retail and Museum
Great Smoky Mountain Railroad
Bryson City, NC
10.2024 - 12.2024
- Processed payments from customers using cash registers or POS terminals.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Built customer loyalty by engaging with and identifying product needs of customers.
Server/Cashier
Loretta's Snak Shak
Bryson City, NC
03.2024 - 04.2024
- Responded to ad hoc cleaning duties at end of shift.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Served food and beverages to patrons and confirmed complete orders.
Special Events Actor
Great Smoky Mountain Railroad
Bryson City, NC
09.2023 - 01.2024
- Stocked service areas with supplies during slow periods.
- Prepared drinks according to standard recipes.
- Used cleaning chemicals following proper guidelines.
- Cleaned up spills quickly using appropriate cleaning supplies.
Education
High School Diploma -
Swain County High School
Bryson City, NC06-2026
Skills
- Social media promotion
- Security monitoring
- Tour guiding
- Curatorial assistance
- Visitor engagement
- Interactive technology
Timeline
Retail and Museum
Great Smoky Mountain Railroad
10.2024 - 12.2024
Server/Cashier
Loretta's Snak Shak
03.2024 - 04.2024
Special Events Actor
Great Smoky Mountain Railroad
09.2023 - 01.2024
High School Diploma -
Swain County High School
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