Hi, I’m
Eloy Thomas-Mata
Crescent City,CA
Summary
Experienced in the food service industry, prioritizing delivering exceptional customer service. Outstanding interpersonal skills thrive in fast-paced environments, remaining reliable and punctual even under pressure. Demonstrated dedication to achieving success by consistently surpassing sales targets as a retail customer service worker. Strong communication and collaboration skills make a reliable team player, ensuring seamless operations and customer satisfaction.
Overview
8
years of professional experience
1
Certification
Work History
Home Depot
Order Fulfillment Associate
04.2023 - 06.2023
Job overview
- Followed procedures at all times for personal and team safety.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Coming Attractions Theater
Food Server
12.2022 - 03.2023
Job overview
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Yliquor
Cashier Manager
06.2015 - 10.2022
Job overview
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Prepped items for later use to save staff time during busy hours.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Greeted customers and provided excellent customer service.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Responsible for a variety of roles such as being a cook in the kitchen, prepping the food, washing dishes, maintaining work area clean, and working in the line serving customers their food.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- .Contributed ideas during regional meetings that led to an optimized product selection and increased sales.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Fresh Freeze
Cashier Helper
01.2017 - 02.2018
Job overview
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared fountain drinks and ice cream items.
- Handled currency and credit transactions quickly and accurately.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Castle RockGlen St
No Degree from Art
06.2011
University Overview
- Achieved and kept a 3.0 and above grade while attending high school.
- Part of Leadership where we were responsible of planning and running school events such as spirit week, homecoming, prom etc.
- Part of the Green Academy Class where we were learned a lot about the environment such as the causes and effects of climate change and what we can do to reduce the greenhouse gases here on earth. As well as we participated in a lot of science fairs, field trips and internships relating to "Green" Careers.
Certification
CPR certified for new dawn and ihss
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Cash Handling
- Customer service excellence
- Order Taking
- Organizational abilities
- Cash Register Operation
- Money Handling
- Reliability and punctuality
- ID Verification
- Multitasking
- Food and Safety Standards
- Professional Appearance Maintenance
- Food Preparation
- Safe Food Handling
- Order taking accuracy
Timeline
Order Fulfillment Associate
Home Depot
04.2023 - 06.2023
Food Server
Coming Attractions Theater
12.2022 - 03.2023
Cashier Helper
Fresh Freeze
01.2017 - 02.2018
Cashier Manager
Yliquor
06.2015 - 10.2022
Castle Rock
No Degree from Art
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