Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Eloy Valenzuela

Tempe,AZ

Summary

Dynamic Patient Care Technician with a proven track record at Cigna, adept in legal research and compliance. Skilled in client communication and problem-solving, I excel at managing complex claims and ensuring accuracy in documentation, contributing to enhanced operational efficiency and patient satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Cigna
Tempe, USA
07.2024 - Current
  • Review and analyze patient medical records for accuracy and compliance
  • Assist in documentation for insurance claims and legal healthcare compliance
  • Serve as an intermediary between patients, healthcare providers, and insurers, ensuring clear communication of policies and procedures

Customer Service Representative

Centene
Tempe, USA
01.2022 - 07.2024
  • Managed complex insurance claims and resolved disputes with attention to compliance and policy interpretation
  • Conducted research on healthcare policies and regulations to provide accurate information to clients
  • Maintained meticulous records of customer interactions, claim resolutions, and appeals

Central Operations Specialist

Amazon
Tempe, USA
08.2019 - 03.2021
  • Coordinated logistics and resolved issues related to contract compliance and regulatory requirements
  • Analyzed and interpreted reports for process improvement and compliance tracking
  • Collaborated with teams to ensure timely resolution of disputes and fulfillment issues

Guest Services

Target
Mesa, USA
10.2018 - 08.2019
  • Assisted in resolving customer concerns and processing documentation related to product claims
  • Maintained detailed records of transactions and customer interactions for business reporting

Education

AAS - Criminal Justice

Mesa Community College
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05.2026

HS Diploma -

Corona Del Sol High School
Tempe, AZ
01.2019

Skills

  • Legal Research & Compliance
  • Case Management & Documentation
  • Client Communication & Confidentiality
  • Problem solving
  • Team collaboration
  • Sales techniques
  • Efficient at typing 50 WPM

Certification

  • Arizona Technical Skill Standards Certification (2018)

Accomplishments

  • Team Lead
  • Most OT Worked During Peak Season
  • Photo Editor for Yearbook and Newspaper

Timeline

Patient Care Technician

Cigna
07.2024 - Current

Customer Service Representative

Centene
01.2022 - 07.2024

Central Operations Specialist

Amazon
08.2019 - 03.2021

Guest Services

Target
10.2018 - 08.2019

AAS - Criminal Justice

Mesa Community College

HS Diploma -

Corona Del Sol High School

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Eloy Valenzuela