Eloy M. Fernandez

• Oversee daily operations of the Emergency Department, managing staffing assignments and operational procedures.
• Collaborate with other departments to uphold quality standards across services.
• Monitor patient flow in the Emergency Department to ensure timely service delivery.
• Provide leadership and mentorship to nursing staff, enhancing team performance.
• Assist in the management of nursing staff, including hiring and scheduling personnel.

• Oversaw daily operations of Off-Campus Emergency Department, supervising over 30 employees.
• Conducted regular performance evaluations for nursing staff to enhance professional development.
• Managed staffing and scheduling to optimize departmental efficiency.
• Facilitated inter-departmental communication to improve patient care coordination.
• Promoted positive customer relations through effective communication with patients and families.
• Ensured quality patient care by managing nursing staff and resource allocation.
• Monitored compliance with local, state, and federal regulatory standards.
• Maintained equipment functionality and ordered supplies as necessary.

Directed operations of adult and pediatric emergency departments, managing over 120 FTEs to support 70,000 patients each year.

• Worked alongside medical staff to refine treatment protocols and enhance patient flow efficiency.
• Scheduled staffing to maintain sufficient coverage and meet departmental productivity.
• Engaged in committees focused on strategic planning and policy formulation for emergency services.
• Evaluated resource use in Emergency Department to discover potential enhancements.

Achieved Joint Commission Comprehensive Stroke certification as interim director.

• Reduced average admission and discharge lengths to under 240 and 160 minutes, respectively.
• Decreased walkout rate to below 2% through effective patient engagement strategies.
• Enhanced patient satisfaction by streamlining care processes.
• Eliminated reliance on contract labor, establishing a stable workforce.
• Minimized overtime expenses through efficient staff management practices.
• Led quality improvement initiatives to elevate care standards.

• Supervised nursing staff in fast-paced emergency department environment.
• Managed daily staffing schedules to ensure adequate coverage and efficiency.
• Trained and mentored new nurses on emergency care procedures and protocols.
• Implemented strategies for improving patient satisfaction scores.
• Provided leadership and direction to nursing staff, ensuring quality patient care.

• Advanced rapidly within nursing department, demonstrating strong leadership qualities.
  Received multiple recognitions for delivering quality and compassionate patient care.
  Acknowledged for outstanding performance as registered nurse, highlighting exceptional leadership capabilities.