Eloy Oropeza
Miami,FL
Summary
- Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Experience in Latin/Fusion restaurant environments.
- Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
- Focus on providing excellent service and creating memorable dining experiences for restaurant customers.
- Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Kae Sushi
Miami, FL
08.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
Head Waiter
Arigatai Sushi
Miami, FL
03.2020 - 08.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
Restaurant Busser
Boca's Grill Brickell
Miami, FL
05.2019 - 09.2019
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Salesman
Sparklean Bayside
Miami, FL
01.2019 - 04.2019
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Manager
"NYS Collection Bayside" (3 Locations)
Miami, FL
01.2018 - 02.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- High-volume dining
- Sales Goals
- Customer Service and Rapport
- Recommend Menu Items
- Guest relations
- Cool Under Pressure
- Menu presentation
- Item promotion
- Upselling techniques
- Guest seating arrangements
Languages
English
Spanish
Sidehustle
Songwriter and music producer.
Timeline
Restaurant Waiter
Kae Sushi
08.2022 - Current
Head Waiter
Arigatai Sushi
03.2020 - 08.2022
Restaurant Busser
Boca's Grill Brickell
05.2019 - 09.2019
Salesman
Sparklean Bayside
01.2019 - 04.2019
Manager
"NYS Collection Bayside" (3 Locations)
01.2018 - 02.2019