Summary
Overview
Work History
Skills
Languages
Sidehustle
Timeline
Generic

Eloy Oropeza

Miami,FL

Summary

  • Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
  • Experience in Latin/Fusion restaurant environments.
  • Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
  • Focus on providing excellent service and creating memorable dining experiences for restaurant customers.
  • Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Kae Sushi
08.2022 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.

Head Waiter

Arigatai Sushi
03.2020 - 08.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.

Restaurant Busser

Boca's Grill Brickell
05.2019 - 09.2019
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Salesman

Sparklean Bayside
01.2019 - 04.2019
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Manager

"NYS Collection Bayside" (3 Locations)
01.2018 - 02.2019
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Increased sales by offering advice on purchases and promoting additional products.

Skills

  • High-volume dining
  • Sales Goals
  • Customer Service and Rapport
  • Recommend Menu Items
  • Guest relations
  • Cool Under Pressure
  • Menu presentation
  • Item promotion
  • Upselling techniques
  • Guest seating arrangements

Languages

English
Spanish

Sidehustle

Songwriter and music producer.

Timeline

Restaurant Waiter

Kae Sushi
08.2022 - Current

Head Waiter

Arigatai Sushi
03.2020 - 08.2022

Restaurant Busser

Boca's Grill Brickell
05.2019 - 09.2019

Salesman

Sparklean Bayside
01.2019 - 04.2019

Manager

"NYS Collection Bayside" (3 Locations)
01.2018 - 02.2019
Eloy Oropeza