Eloysa Ruales
Provo,UT
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Handler
Federal Express
11.2025 - Current
- Maintaining accurate inventory records.
- Ensure packages are efficiently scanned, sorted, loaded, and unloaded.
Call center customer service
Foundever
01.2024 - 10.2024
- Connected with members via phone, email, chat, addressed inquiries and resolved issues.
- Helped through online payments.
- Teamwork collaboration for a better member solution.
- Utilized different softwares, fast learner.
- Technical support.
- Fast-paced work environment.
Sales Associate
Spirit Halloween
Orem, UT
08.2022 - 11.2023
- Sold merchandise while greeting and aiding customers with questions or concerns.
- Restocked merchandise.
- Point of sales, exchanges, and returns.
- Assisted in training new workers in the software system and customer service.
Education
Diploma -
Mountain View High School
Orem, UTSkills
- Interpersonal communication skills
- Bilingual
- Team collaboration
- Warehouse safety
- Package unloading
- Shipping and receiving
Certification
- Emergency medical response certification
- High school, High Honor Roll
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Package Handler
Federal Express
11.2025 - Current
Call center customer service
Foundever
01.2024 - 10.2024
Sales Associate
Spirit Halloween
08.2022 - 11.2023
Diploma -
Mountain View High School