Elrina Valencia
Aztec,NM
Summary
Dynamic Bakery Manager with extensive experience at Albertsons, excelling in inventory control and staff training. Proven track record in enhancing customer satisfaction through innovative product offerings and exceptional service. Skilled in order management and employee scheduling, fostering a collaborative team environment while driving sales growth and minimizing waste.
Overview
2026
2026
years of professional experience
Work History
Bakery Manager
Albertsons
- Managed daily bakery operations, ensuring product quality and compliance with health regulations.
- Trained and mentored team members in baking techniques and customer service standards.
- Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
- Collaborated with suppliers to source high-quality ingredients that enhance product offerings.
- Analyzed sales data to forecast demand and adjust production schedules accordingly.
- Implemented new recipes and seasonal offerings, increasing customer engagement and satisfaction.
- Oversaw equipment maintenance, ensuring operational efficiency and safety compliance in the bakery area.
- Led staff meetings to communicate goals, address challenges, and promote a collaborative work environment.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Reduced employee turnover by implementing comprehensive training program and fostering supportive work culture.
Cake Decorator
Safeway
Farmington, NM
02.2025 - Current
- Designed and created visually appealing cake decorations for various events.
- Collaborated with team members to ensure timely completion of cake orders.
- Maintained cleanliness and organization of work area in compliance with safety standards.
- Assisted customers in selecting cake designs that matched their preferences and themes.
- Implemented efficient decorating techniques to enhance product quality and presentation.
- Resolved customer inquiries and complaints regarding cake designs professionally and promptly.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Education
Science
San Juan College
Farmington, NM05.2007
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Supervisory experience
- Staff coaching and training
- Multitasking and prioritizing
- Employee training
- Inventory and stocking
- Customer service management
- Handling complaints
Timeline
Cake Decorator
Safeway
02.2025 - Current
Bakery Manager
Albertsons
Science
San Juan College