Elsa Aguilar
Davenport,FL
Summary
Experienced with healthcare management, focusing on improving patient care and operational efficiency. Utilizes strategic planning and team coordination to achieve organizational goals. Track record of implementing effective healthcare policies and enhancing service quality.
Overview
12
12
years of professional experience
Work History
Patient Access Manager
Orlando Health Hospital
Winter Garden, FL
08.2022 - 11.2024
- Recruited, trained, and mentored new employees in the registration department; answered questions and provided insight on patient services
- Conducted monthly performance evaluations of team members, identifying areas for improvement and providing constructive feedback to foster professional growth
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked collaboratively with clinical teams and department leaders to ensure seamless patient transitions between departments, enhancing overall care quality
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards
- Demonstrated strong organizational and time management skills while managing multiple projects
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts
- Increased cash flow through timely resolution of payer denials and underpayments
Patient Access Team Lead
Advent Health Heart of Florida
Davenport, FL
02.2020 - 08.2022
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures
- Streamlined patient registration process by implementing efficient workflows and reducing wait times
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system
Front and Back Office Medical Assistant
Advent Health Winter Garden
Winter Garden, FL
02.2016 - 02.2020
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting
- Assisted office manager with tracking inventory and restocking examination rooms and stations
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner
- Performed medical records management, including filing, organizing and scanning documents
- Prepared lab specimens for diagnostic evaluation
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Helped improve patient outcomes by educating and advising on relevant treatments and care
Medical Assistant
Nephrology Associate of Central Florida
Kissimmee, FL
04.2014 - 11.2015
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Front and Back Office Lead Medical Assistant
Kissimmee Primary Care
Kissimmee, FL
08.2012 - 04.2014
- Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments
- Performed medical records management, including filing, organizing and scanning documents
- Completed EKGs and other tests based on patient presentation in office
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally
- Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits
Education
Bachelor of Science - Business Administration And Management
Brigham Young University
Rexburg, ID05.2027
Associate of Science - Medical Assistant And Office Administration
Concorde Career College
Orlando, FL08.2012
Skills
- Strong leadership
- Teamwork and collaboration
- Employee recruitment and hiring
- Attention to detail
- Employee performance evaluations
- Problem-solving abilities
- Patient advocacy
- Critical thinking
- Organizational skills
- Process implementation
- Adaptability and flexibility
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Manager
Orlando Health Hospital
08.2022 - 11.2024
Patient Access Team Lead
Advent Health Heart of Florida
02.2020 - 08.2022
Front and Back Office Medical Assistant
Advent Health Winter Garden
02.2016 - 02.2020
Medical Assistant
Nephrology Associate of Central Florida
04.2014 - 11.2015
Front and Back Office Lead Medical Assistant
Kissimmee Primary Care
08.2012 - 04.2014
Associate of Science - Medical Assistant And Office Administration
Concorde Career College
Bachelor of Science - Business Administration And Management
Brigham Young University