Elsa Avedian

• Coordinated patient care and home health services, ensuring seamless continuity of care.
• Communicated with patients, families, physicians, nurses, therapists, and other healthcare professionals.
• Managed patient referrals, admissions, recertifications, and discharges to optimize patient flow.
• Scheduled nursing and therapy visits based on patient needs and physician orders.
• Maintained accurate and organized patient records and ensured required documentation was completed.
• Followed up on physician orders, plans of care, and other required clinical documentation.
• Assisted with insurance eligibility verification and authorization requirements.
• Resolved scheduling, documentation, and care-coordination issues promptly to enhance service delivery.

• Welcomed clients and provided friendly, professional customer service.
• Assisted clients in selecting memberships and class packages tailored to individual fitness goals.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial reporting.
• Maintained cleanliness and organization of front desk area to create a welcoming atmosphere for clients.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Resolved all customer complaints while keeping a positive environment
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Helped package products and ship the items
• Greeted visitors and provided them with assistance.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Status: Currently Attending