Elsa Collazo
Fort Worth,TX
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
14
14
years of professional experience
Work History
Legal Secretary
Daspit Law Firm
07.2023 - Current
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Answered and directed calls using multi-line switchboard.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screened telephone calls and forwarded to appropriate departments.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
Receptionist
David Khom and Associates
01.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Front Desk Receptionist
Concentra Urgent Care
03.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Teacher Helper
Daisy School
04.2011 - 02.2018
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Education
No Degree - Medical Assistant
Everest
Skills
- Efficient multi-tasker
- Documents and correspondence
- Scheduling appointments
- Document Scanning
- Electronic Filing Systems
Languages
Spanish
Full Professional
Timeline
Legal Secretary
Daspit Law Firm
07.2023 - Current
Receptionist
David Khom and Associates
01.2022 - 02.2023
Front Desk Receptionist
Concentra Urgent Care
03.2020 - 04.2021
Teacher Helper
Daisy School
04.2011 - 02.2018
No Degree - Medical Assistant
Everest
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