Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elsa Cruz

Henderson,NV

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

30
30
years of professional experience

Work History

Law Enforcement Support Supervisor

City Of Las Vegas
08.2008 - 06.2023
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Lead Court Clerk

City Of Las Vegas
08.1993 - 08.2008
  • Improved court efficiency by streamlining case management and record-keeping processes.
  • Enhanced courtroom operations through effective coordination of staff schedules and task delegation.
  • Ensured timely processing of legal documents by maintaining a well-organized filing system.
  • Facilitated accurate recording of court proceedings, providing clear and concise transcripts for review.
  • Provided exceptional customer service by addressing inquiries from the public, legal professionals, and other stakeholders in a timely manner.
  • Trained new court clerks on office procedures, policies, and best practices, increasing overall team performance.
  • Maintained strict confidentiality in handling sensitive information and protecting the privacy of all parties involved in cases.
  • Oversaw the accurate collection and disbursement of fines, fees, and other financial transactions related to court cases.
  • Prepared comprehensive reports on court activities for submission to supervisory agencies as required.
  • Handled complex cases efficiently through meticulous attention to detail and thorough understanding of legal procedures.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Provided assistance to attorneys and court personnel in courtroom
  • Prepared court documents for filing in alignment with established protocols to support compliance.

Education

High School Diploma -

Bishop Gorman High School
Las Vegas, NV
05.1987

Skills

  • Data Analytics
  • Staff Development
  • Staff Management
  • Processes and Procedures
  • Policy Enforcement
  • Complex Problem-Solving
  • Training and Mentoring
  • Staff Discipline
  • Expectation Setting
  • Performance Evaluation
  • Customer Service

Languages

Spanish
Limited Working

Timeline

Law Enforcement Support Supervisor

City Of Las Vegas
08.2008 - 06.2023

Lead Court Clerk

City Of Las Vegas
08.1993 - 08.2008

High School Diploma -

Bishop Gorman High School

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Elsa Cruz