Elsa Diaz
Rancho Cucamonga,CA
Summary
Warranty Administrator with a proven track record at Citrus Motors, excelling in claims processing and policy management. Demonstrated expertise in Microsoft Office and a keen ability to enhance operational efficiency. Achieved significant reductions in processing delays through meticulous error reviews and effective coordination of logistics, showcasing exceptional organizational and analytical skills.
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 15 years of related experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Citrus Motors
09.2003 - 02.2025
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed and recorded new policies and claims.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Education
Liberal Studies
California State University San Bernardino
San Bernardino, CAHigh School Diploma -
A.B. Miller High School
FontanaSkills
- Claims Processing
- Claims Administration
- Warranty Administration
- Error reviews
- Policy management
- Microsoft office
- Financial Accounts Reconciliation
Certification
Certified Master Warranty Administrator by Ford Motor Company.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warranty Administrator
Citrus Motors
09.2003 - 02.2025
Liberal Studies
California State University San Bernardino
High School Diploma -
A.B. Miller High School
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