Elsa Figueredo
Miami,FL
Summary
Detail-oriented coordinator with a proven track record in enhancing operational efficiency through strategic planning and process improvement. Committed to fostering strong relationships and driving continuous quality improvement.
Dynamic project coordinator with extensive experience in logistics and client management. Known for implementing process improvements that streamline workflows and enhance service delivery. Ready to leverage skills in relationship building and strategic planning to support organizational goals.
Dedicated professional with strong multitasking abilities and a focus on customer service. Experienced in managing project timelines and facilitating communication between teams, committed to enhancing client satisfaction and operational workflows.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Coordinator
Kendall Therapy Services
02.2014 - Current
- Coordinated scheduling and logistics for therapy sessions, enhancing operational efficiency.
- Managed client intake processes, ensuring timely documentation and compliance with regulations.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Implemented process improvements that streamlined administrative workflows, reducing turnaround times for service delivery.
- Facilitated communication between therapists and clients, fostering a supportive therapeutic environment.
- Analyzed feedback from clients to identify areas for service enhancement, driving continuous quality improvement initiatives.
- Led team meetings to discuss operational challenges and develop strategic solutions for improved service outcomes.
- Mentored junior coordinators in best practices for client management and administrative tasks, promoting professional growth within the team.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Conducted comprehensive market research to inform strategic planning.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
Registered Nurse
Larkin Community Hospital
03.2022 - 04.2024
- Administered medications and treatments as prescribed, ensuring patient safety and compliance with protocols.
- Monitored vital signs and reported changes to healthcare team, facilitating timely interventions for patient care.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Educated patients and families on health management, enhancing understanding of treatment options and recovery processes.
- Assisted in training new nursing staff on best practices, fostering a supportive learning environment within the unit.
- Conducted comprehensive assessments to identify patient needs, aiding in effective resource allocation and care delivery.
- Streamlined documentation processes using electronic health record systems, improving accuracy and efficiency of patient information management.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
High School Diploma -
Antonio Guiteras Holmes
Cuba06-1987
Bachelor of Science - Nursing
Capella University
Minneapolis, MN08-2025
Associate of Science - Nursing
Saber College
Miami, FL10-2024
Bachelor of Arts - Education
Manuel Maria De Mendives
Cuba07-1991
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- Schedule coordination
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Project Support
- Staff management
- Strategic planning
- Schedule management
- Database management
- Staff supervision
- Information collection
- Report writing
- Document control
- Professional networking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Registered Nurse
Larkin Community Hospital
03.2022 - 04.2024
Coordinator
Kendall Therapy Services
02.2014 - Current
Bachelor of Science - Nursing
Capella University
High School Diploma -
Antonio Guiteras Holmes
Associate of Science - Nursing
Saber College
Bachelor of Arts - Education
Manuel Maria De Mendives