Elsa Garcia
Ocoee
Summary
Customer associate skilled in customer relations and fluent in multiple languages, eager to enhance customer loyalty through strong interpersonal skills and a genuine desire to satisfy others. Experienced in communication and problem-solving to ensure customer satisfaction. Seeking to leverage these skills to contribute positively as a barista in Foxtail's welcoming environment.
Overview
4
4
years of professional experience
Work History
Customer Associate Manager
LA Cellphones and Accessories
10.2024 - Current
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
- Gathered feedback from customers to identify areas for service improvement and product offerings.
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Sales Associate
LA Cellphones and Accessories
02.2022 - 10.2024
- Processed transactions efficiently ensuring accuracy in cash handling.
- Assisted customers with product selection and provided detailed product knowledge.
- Trained new associates on sales techniques and customer service best practices, improving team effectiveness.
- Implemented effective upselling strategies that contributed to increased average transaction values.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Chemistry
Valencia College
Orlando, FL08-2026
High School Diploma -
Ocoee High School
Ocoee, FL05-2024
Skills
- Customer relations
- Fluent in multiple languages
- Teamwork and collaboration
- Understanding customer needs
- Versatile problem-solving
- Workplace professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Associate Manager
LA Cellphones and Accessories
10.2024 - Current
Sales Associate
LA Cellphones and Accessories
02.2022 - 10.2024
Associate of Arts - Chemistry
Valencia College
High School Diploma -
Ocoee High School