Elsa Garcia
Cooper City,FL
Summary
Motivated, organized, focus and efficient in maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnership and growing businesses.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Assistant Supervisor
Molly Maid of Weston
Pembroke Pines, FL
06.2022 - 08.2026
- Supervised daily operations ensuring adherence to quality standards and customer satisfaction.
- Conducted quality inspections of completed services, ensuring compliance with company policies.
- Resolved customer inquiries and complaints promptly, maintaining high levels of client retention.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Perform cashier duties, such as processing payments, issuing receipts and balancing cash drawers at the end of the shifts.
- Sales.
Office Manager
GSM Trade Alliance
Miami, FL
2021 - 2023
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and appointments, ensuring optimal use of executive time.
- Implemented filing systems for improved document management and retrieval.
- Developed office procedures that streamlined administrative processes and reduced errors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks.
- Improved office operations by automating client correspondence, record tracking and data communications.
Accounting Clerk
Certified Medical Consultants
Davie, FL
01.2003 - 03.2020
- Processed invoices and managed accounts payable to ensure timely payments.
- Assisted in month-end close procedures to enhance reporting accuracy.
- Maintained accounting records utilizing in-house and client systems.
- Managed accounts payable and receivables.
- Implemented new filing system, improving document retrieval efficiency.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Processed payments and documents such as invoices, journal vouchers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service Representative
US Office Products
Plantation, FL
1998 - 2001
- Resolved customer inquiries efficiently through phone and email communication.
- Assisted in processing orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided product information to enhance customer satisfaction and retention.
- Collaborated with team members to improve service response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new staff on company policies and customer service protocols.
- Handled escalated issues with professionalism, ensuring timely resolutions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Coffee Master & Crystal Pure Water
Miami, FL
1993 - 1998
- Assisted in processing orders and managing inventory systems effectively.
- Documented customer interactions accurately in CRM software for future reference.
- Identified recurring issues and proposed solutions to enhance operational processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided product information to enhance customer satisfaction and retention.
- Trained new staff on company policies and customer service protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
North Miami Senior High School
13110 NE 8th Ave. North Miami, FL 33316Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Issue resolution
- Process updates
- Customer service
- Goal oriented
- Complex Problem-solving
- Attention to detail
- Quality control
- Customer relationship
- Documentation and reporting
- Good judgment
- Work Planning and Prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Supervisor
Molly Maid of Weston
06.2022 - 08.2026
Accounting Clerk
Certified Medical Consultants
01.2003 - 03.2020
Office Manager
GSM Trade Alliance
2021 - 2023
Customer Service Representative
US Office Products
1998 - 2001
Customer Service Representative
Coffee Master & Crystal Pure Water
1993 - 1998
High School Diploma -
North Miami Senior High School