Elsa LaMontagne

• Supported customer inquiries by providing information and resolving issues promptly.
• Streamlined document filing by organizing and categorizing files for quick retrieval.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Issued access cards to authorized personnel to monitor access points
• Conducted background checks on new personnel to certify clearance.

• Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
• Maintained order during events with efficient crowd control techniques and clear communication with event staff.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
• Circulated among visitors, patrons, and employees to preserve order and protect property.
• Reported maintenance issues that could pose safety hazards, maintaining safe environment for all.

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• Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
• Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
• Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
• Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
• Increased situational awareness during patrols through consistent utilization of two-way radio communication with command center staff members.
• Developed strong communication skills while coordinating with local law enforcement agencies during joint operations.
• Effectively deterred criminal activity through visible presence on patrol, building relationships with community members, and addressing concerns as needed.
• Patrolled grounds to monitor status and safety of premises.