Elsa Omega Lomas
Andrews,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
West Corporation
San Antonio, TX
11.2009 - 04.2015
Education
Skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- High customer service standards
- Strong problem solving ability
- Telecommunications knowledge
- Proficient in customer account software
- Multi-channel contact center software
- Opening/closing procedures
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Timeline
Customer Service Representative
West Corporation
11.2009 - 04.2015